DOCUMENT:Q271784 07-MAY-2001 [sna] TITLE :IBM SDLC Link Service Fails Under Windows 2000 PRODUCT :Microsoft SNA Server PROD/VER:: OPER/SYS: KEYWORDS:kbDSupport sna4 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Host Integration Server 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== After installing and configuring a connection to use the IBM SDLC (Synchronous Data Link Control) Link Service, the connection goes to a pending state then drops back to an inactive state. The Application Event Log reports an event ID 169, "Description Failed to open device driver \Device\IBMSDLC. Windows NT rc=c0000034". CAUSE ===== Microsoft Windows 2000 requires that a driver be installed into and recognized by the operating system. RESOLUTION ========== Install the hardware into the operating system using the Add/Remove Hardware Wizard in Control Panel. The IBM driver is found by selecting X.25/SDLC Adapter Base 380. MORE INFORMATION ================ The same device driver problem will occur if you are using Microsoft SNA Server 4.0 because this is an operating system issue, not an application issue and is not specifically restricted to the IBM driver. Similar problems may occur with any link service driver. Additional query words: ====================================================================== Keywords : kbDSupport sna4 Technology : kbAudDeveloper kbHostIntegServ2000 Version : : Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.