DOCUMENT:Q272206 06-AUG-2002 [winnt] TITLE :Startup Access Violation and Event ID 100 on PDC That Runs IIS PRODUCT :Microsoft Windows NT PROD/VER::3.0,4.0 OPER/SYS: KEYWORDS:kbNTTermServSearch ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server, Enterprise Edition version 4.0 - Microsoft Windows NT Server version 4.0, Terminal Server Edition - Microsoft Internet Information Server versions 3.0, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start a primary domain controller (PDC) that is running Internet Information Server (IIS), the following error message may appear: Dr Watson Application: lsass.exe Exception: access violation (0xc0000005) Address:0x006b0072 Event Viewer may display the following error messages: Event id:100 Source: w3svc "Server was unable to logon the Windows NT account "." due to the following error: Unknown username or bad password" Event id:100 Source: w3svc "The security database contains an internal inconsistency" CAUSE ===== This behavior can occur if the Windows NT user account that is configured for Anonymous Logon for the WWW Service is invalid or does not have the right to log on locally to the PDC. RESOLUTION ========== To resolve this behavior, replace the user account that is configured for Anonymous Logon in the WWW Service with a valid Windows NT account that has the right to log on locally to the PDC: 1. Start the Internet Service Manager. 2. In the right pane of the Microsoft Management Console (MMC), expand Internet Information Server and then expand . 3. Right-click Default Web Site, and then click Properties. 4. Click Directory Security. 5. In the "Anonymous Access and Authentication Control" group, click Edit. 6. Click Edit next to "Account used for Anonymous Access". 7. Click Browse. 8. Select the account that you want to use for Anonymous Logon, click Add, and then click OK. 9. Click Enable Automatic Password Synchronization, and then click OK. 10. Click OK to close each open dialog box. 11. Quit MMC. When you are prompted to save the settings, click Yes. Additional query words: ====================================================================== Keywords : kbNTTermServSearch Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbNTTermServ400 kbNTTermServSearch kbiisSearch kbiis400 kbiis300 Version : :3.0,4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.