DOCUMENT:Q272483 08-MAY-2002 [sms] TITLE :SMS: Access Violation Error Message with Datdupcl.exe or Datdupc PRODUCT :Microsoft Systems Management Server PROD/VER::1.2 OPER/SYS: KEYWORDS:kbenv kberrmsg kbtool kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== The Datdupcl.exe and Datdupck.exe SMS utilities generate access violation error messages when an attempt is made to log a SQL Server error message that is returned to the program's message handler. CAUSE ===== This problem can occur when the logging functions of Datdupcl.exe and Datdupck.exe attempt to write error information to their respective log files, Datdupcl.log and Datdupck.log. The log file is not yet open at the point when the attempt to write error information occurs. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------- 9/22/00 1:22 786 11,000 Datdupck.exe Intel 9/22/00 1:23 786 15,000 Datdupcl.exe Intel 9/22/00 1:25 786 16,000 Datdupck.exe Alpha 9/22/00 1:24 786 20,000 Datdupcl.exe Alpha NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. MORE INFORMATION ================ The SMS version 2.0 tools Datdupck.exe and Datdupcl.exe log SQL error messages successfully to their log files when a SQL error message is received. Additional query words: prodsms Datdupck Datdupcl exe ====================================================================== Keywords : kbenv kberrmsg kbtool kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS120 Version : :1.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.