DOCUMENT:Q273825  26-MAY-2001  [sms]
TITLE   :SMS: Remote.exe Generates Access Violation When Selecting Help
PRODUCT :Microsoft Systems Management Server
PROD/VER::2.0,2.0 SP1,2.0 SP2,2.0 SP3
OPER/SYS:
KEYWORDS:kbsms200bug kbsms200preSP3

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The information in this article applies to:

 - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3 
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SYMPTOMS
========

With Systems Management Server 2.0 (SMS), when remote controlling a workstation,
an access violation (Drwatson.exe) may occur, which is caused by Remote.exe, and
you may receive an error message similar to this one:

   An application error has occurred and an application error log is generated.
   Remote.exe
   Exception: Access Violation (0xc0000005), Address: <Mem Address>

CAUSE
=====

This problem can occur when you try to open SMS Help from the Quick Viewer
window of the Remote Control session.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words:

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Keywords          : kbsms200bug kbsms200preSP3 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3
Version           : :2.0,2.0 SP1,2.0 SP2,2.0 SP3
Issue type        : kbbug
Solution Type     : kbnofix

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