DOCUMENT:Q274268 08-MAY-2002 [sna] TITLE :Network Adapters Do Not Appear in Drop-Down List PRODUCT :Microsoft SNA Server PROD/VER::4.0 SP3 OPER/SYS: KEYWORDS:kbsna400sp3 kbSNA400sp4fix kbSNA400PreSP4fix kbhis2000kbbuglist kbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, version 4.0 SP3 - Microsoft Host Integration Server 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== The drop-down list box for network adapters may be empty when you configure the 802.2 DLC Link Service. This can occur after you upgrade Microsoft Windows NT to Microsoft Windows 2000 or after you install SNA 4.0 SP3 or Host Integration Server 2000 on Microsoft Windows 2000. CAUSE ===== Enumeration of DLC bound adapters terminates when an empty key is encountered. RESOLUTION ========== SNA Server 4.0: To resolve this problem, obtain the latest service pack for SNA Server 4.0. For additional information on how to obtain the latest service pack, click the article number below to view the article in the Microsoft Knowledge Base: Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack NOTE: Because of file dependencies, the most recent fix that contains the above files may also contain additional files. Host Integration Server 2000: A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Host Integration Server 2000 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: +-------------------------------+ | File Name | Date | Time | +-------------------------------+ | 802CFG.dll | 09/18/00 | 17:38 | +-------------------------------+ NOTE: Because of file dependencies, the most recent fix that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in SNA Server version 4.0 and Host Integration Server 2000. Additional query words: adapter SNA network dropdown drop down link service DLC 802.2 8022 ====================================================================== Keywords : kbsna400sp3 kbSNA400sp4fix kbSNA400PreSP4fix kbhis2000 kbbuglist kbfixlist Technology : kbAudDeveloper kbSNAServSearch kbHostIntegServ2000 kbSNAServ400SP3 Version : :4.0 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.