DOCUMENT:Q275032 08-MAY-2002 [iis] TITLE :IISLog Event Can't Create Directory Occurs at Startup PRODUCT :Internet Information Server PROD/VER::4.0 OPER/SYS: KEYWORDS:kbDSupport kbiis400 kbiis400bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== An expected Internet Information Server (IIS) log in the %systemroot%\System32\Logfiles folder is not created. The following log entry may appear in the Event Viewer: Event ID: 2 Source: IISLog "Cannot Create Directory" Note: Garbage is listed in place of the name that was not initialized. It is possible in this scenario to have hundreds of these errors present in the event logs. CAUSE ===== During system startup, IIS attempts to initialize the IIS logs. When the open is attempted it can happen that the metabase is locked exclusively for some time. As a result, the attempt to access the metabase fails and the IIS log cannot be initialized. If the metabase is available immediately, this problem does not occur. WORKAROUND ========== To work around this problem, start IIS and all dependency services manually following system initialization. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------- 12/15/2000 05:17p 4.2.754.1 62,960 iislog.dll x86 12/15/2000 05:17p 4.2.754.1 29,520 iscomlog.dll x86 STATUS ====== Microsoft has confirmed this to be a problem in Internet Information Server 4.0. Additional query words: ====================================================================== Keywords : kbDSupport kbiis400 kbiis400bug Technology : kbiisSearch kbiis400 Version : :4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.