DOCUMENT:Q276199 13-JUN-2001 [sna] TITLE :SNA Manager (Snaexp.exe) Trapping in CSnaOleObj::CreateObject PRODUCT :Microsoft SNA Server PROD/VER::3.0 (all SP),4.0,4.0 SP1,4.0 SP2,4.0 SP3 OPER/SYS: KEYWORDS:kbDSupport sna4 kbsna400sp1 kbsna400sp2 kbsna400sp3 kbSNA400sp4fix kbSNA400PreSP4fixkbb ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 3.0 SP1, 3.0 SP2, 3.0 SP3, 3.0 SP4, 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== If you open a large pool of logical units (LUs) in SNA Server Manager, one of the following traps may result: function: CTN3270AddressItem::`RTTI Complete Object Locator' FAULT ->677048b0 0000 add [eax],al ds:677026e4=ac 677048b2 0000 add [eax],al ds:677026e4=ac 677048b4 0400 add al,0x0 677048b6 0000 add [eax],al ds:677026e4=ac 677048b8 0000 add [eax],al ds:677026e4=ac 677048ba 0000 add [eax],al ds:677026e4=ac 677048bc e8f67267f8 call 5fd7bbb7 677048c1 48 dec eax 677048c2 7067 jo CTN5250AddressItem::`RTTI Complete Object Locator'+0xb (6770492b) 677048c4 0000 add [eax],al ds:677026e4=ac 677048c6 0000 add [eax],al ds:677026e4=ac function: CSnaOleObj::CreateObject 01012fb1 8b43e4 mov eax,[ebx-0x1c] ds:0117f8de=???????? 01012fb4 8b0cb0 mov ecx,[eax+esi*4] ds:0000000a=???????? 01012fb7 8b4120 mov eax,[ecx+0x20] ds:0117f1c6=???????? 01012fba 85c0 test eax,eax 01012fbc 0f84e5000000 je CSnaOleObj::CreateObject+0x157 (010130a7) 01012fc2 8b7c243c mov edi,[esp+0x3c] ss:00f8e05b=???????? 01012fc6 8d442410 lea eax,[esp+0x10] ss:00f8e05b=???????? 01012fca 50 push eax 01012fcb 57 push edi 01012fcc 8b17 mov edx,[edi] ds:670438dc=0000000c FAULT ->01012fce ff5240 call dword ptr [edx+0x40] ds:00f1ea12=???????? 01012fd1 85c0 test eax,eax 01012fd3 8d73d8 lea esi,[ebx-0x28] ds:0117f8de=???????? 01012fd6 7c1c jl CSnaOleObj::CreateObject+0xa4 (01012ff4) 01012fd8 8b4c2410 mov ecx,[esp+0x10] ss:00f8e05b=???????? 01012fdc 6a01 push 0x1 01012fde 51 push ecx 01012fdf 8bce mov ecx,esi 01012fe1 e88af2ffff call CSnaOleObj::GetObjFromInterface (01012270) 01012fe6 8be8 mov ebp,eax 01012fe8 8b442410 mov eax,[esp+0x10] ss:00f8e05b=???????? 01012fec 50 push eax At other times, SNA Manager may not cause a Dr. Watson error, but may appear to stop responding (hang), or the SNA services may appear to go offline and then recover (in the SNA Manager view--the services do not actually shut down). RESOLUTION ========== To resolve this problem, obtain the latest service pack for SNA Server 4.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Microsoft SNA Server version 4.0. This problem was first corrected in SNA Server 4.0 Service Pack 4. Additional query words: sp1 sp2 sp3 ====================================================================== Keywords : kbDSupport sna4 kbsna400sp1 kbsna400sp2 kbsna400sp3 kbSNA400sp4fix kbSNA400PreSP4fix kbbuglist kbfixlist Technology : kbAudDeveloper kbSNAServSearch kbSNAServ400 kbSNAServ300SP3 kbSNAServ300SP1 kbSNAServ400SP1 kbSNAServ400SP2 kbSNAServ400SP3 kbSNAServ300SP2 kbSNAServ300SP4 Version : :3.0 (all SP),4.0,4.0 SP1,4.0 SP2,4.0 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.