DOCUMENT:Q276273 13-JUN-2001 [sna] TITLE :Remote Administration Is Not Supported in Multiple Master Domain PRODUCT :Microsoft SNA Server PROD/VER::4.0,4.0 SP1,4.0 SP2,4.0 SP3 OPER/SYS: KEYWORDS:kbDSupport sna4 kbsna400sp1 kbsna400sp2 kbsna400sp3 kbSNA400sp4fix kbSNA400PreSP4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== When you run SNA Manager on a client computer, and try to add users from trusted domains in a multiple master-domain environment, you only see the users or groups of the domains that the SNA client's domain trusts rather than the users or groups of the domains that the SNA Server's domain trusts. CAUSE ===== The User Browser dialog box is starting in the client computer context, instead of the context of the SNA subdomain that is to be administered. RESOLUTION ========== To resolve this problem, obtain the latest service pack for SNA Server 4.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Microsoft SNA Server version 4.0 (all Service Packs). This problem was first corrected in SNA Server 4.0 Service Pack 4. MORE INFORMATION ================ You may encounter this situation only when your SNA Server client computer is not a member of the same Microsoft Windows NT domain as the SNA Server's, and more than one account domain exists. You may see this problem in the following situation: - The SNA client is a member of domain A. - The SNA Servers are members of domain B. The following trust relationships might be established: domain A trusts domain C, domain B trusts domain C and domain D, while domain C and D are account domains. The client of domain A logs on, by using a user account of domain C. When SNA Manager is started on the client computer, pointing to the SNA subdomain's Servers from domain B, and you try to add a user record, you only get a list of users/groups from domain A and C. As a result, users or groups from domain B or D cannot be selected, even though the SNA Server's domain trusts domain D. Additional query words: user sp1 sp2 sp3 snaole ====================================================================== Keywords : kbDSupport sna4 kbsna400sp1 kbsna400sp2 kbsna400sp3 kbSNA400sp4fix kbSNA400PreSP4fix Technology : kbAudDeveloper kbSNAServSearch kbSNAServ400 kbSNAServ400SP1 kbSNAServ400SP2 kbSNAServ400SP3 Version : :4.0,4.0 SP1,4.0 SP2,4.0 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.