DOCUMENT:Q281207 27-JAN-2001 [sms] TITLE :SMS: Manual Upgrds (1.2 to 2.0 SP2) Cause 2.0 SP3 Upgrd to Fail PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kberrmsg kbtool kbsms200 kbsms200bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you upgrade an existing Systems Management Server (SMS) 1.2 secondary site to SMS 2.0 Service Pack 2 (SP2) by running the Setup.exe program from the CD-ROM, and then selecting the "Upgrade an existing SMS Server" option, any future attempts to upgrade to Service Pack 3 (SP3) by using the Administrator Console do not work. CAUSE ===== This problem occurs because during the original upgrade from SMS 1.2 to SMS 2.0 SP2, whether or not the Microsoft Network Monitor tool (NetMon) is installed, a NetMon directory structure exists. When you attempt to upgrade by using the SMS Administrator Console, the entire package is sent to the secondary site. During the installation, you receive the following error message: Cannot copy C:\IUSH4YZ5.TMP\SMSSETUP\netmon\i386\parsers\atalk.dll to x:\sms\netmon\i386\parsers\atalk.dll, Win32 error = 3 "Error = 3" indicates that the specified path cannot be found, because the file is not present on the secondary site. WORKAROUND ========== To work around this problem, manually run the upgrade from either the SP2, or SP3 CD-ROM directly on the secondary site. By running the SP2, or SP3 CD-ROM directly on the site server, and not through the Administrator Console of the parent site, this allows the secondary site server to accept future upgrades from parent sites. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: prodsms ====================================================================== Keywords : kberrmsg kbtool kbsms200 kbsms200bug Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.