DOCUMENT:Q282748 08-MAY-2002 [winnt] TITLE :NFS Attributes Tab Disappears from Windows Explorer Properties PRODUCT :Microsoft Windows NT PROD/VER::2.0 OPER/SYS: KEYWORDS:kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows Services for UNIX, version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Windows Services for UNIX (SFU) contains a Server for NFS component. When the Server for NFS component is installed and the service is running, the properties dialog box for a folder in Windows Explorer contains an NFS Sharing tab. The options on the NFS Sharing tab allow the administrator to export the volume by using the Server for NFS component. If a program opens the Kernel-mode component of the Server for NFS component, and a user then stops and restarts the Server for NFS component, the NFS Sharing tab may disappear from the Windows Explorer property dialog box. If you run Performance Monitor and add counters, Performance Monitor opens a handle to every object from which it can collect counters, even if the counters for that object were not requested. CAUSE ===== Performance Monitor has an open handle to the kernel component of the NFS server. Even if you issue a command to stop the NFS server, the Kernel-mode portion of the NFS Server component never stops. It is in a STOP_PENDING state. After Performance Monitor closes its handle, the kernel component of the NFS Server service can stop. The User-mode portion of the Server for NFS service does not pay attention to the state of the Kernel-mode component. If the Kernel-mode portion is not in a stopped state, the User-mode portion assumes that the Kernel-mode portion is running. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform --------------------------------------------------------------- 04/25/2001 10:56a 5.2000.621.3 19,968 Dsctrs.dll Intel 03/27/2001 03:49p 5.2000.621.3 101,888 Nfssvc.exe Intel 03/27/2001 03:49p 5.2000.621.3 254,912 Nfssvr.sys Intel STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Windows 2000. Additional query words: ====================================================================== Keywords : kbtool Technology : kbWinServiceUNIX200 kbWinServiceUNIXSearch Version : :2.0 Hardware : ALPHA x86 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.