DOCUMENT:Q287220 08-AUG-2001 [winnt] TITLE :Stop Error 0x7B Appears When Starting Windows NT Server 4.0 PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kb3rdparty kbenv kbhw kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are running Windows NT Server 4.0 Service Pack 4 on a Compaq ProLiant 800 computer equipped with a Symbios onboard SCSI controller, the following error message may appear when you start the computer: STOP 0x0000007b (0xf4013bd8, 0xc0000034, 0x00000000, 0x00000000) RESOLUTION ========== To resolve this behavior, copy the Symc810.sys file from a parallel installation to the original installation: 1. Install a parallel copy of Windows NT Server 4.0 on a second partition. During installation, the operating system detects the SCSI controller as a Symbios 810. 2. In Windows Explorer, copy Symc810.sys from the parallel installation to the C:\Winnt.sys\System32 folder in the original installation. 3. Restart the computer in the original installation. MORE INFORMATION ================ To avoid this behavior, obtain and install the latest version of the driver from the manufacturer. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. For information about how to contact Compaq Computer Corp., click the appropriate article number below to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z Additional query words: ====================================================================== Keywords : kb3rdparty kbenv kbhw kbHardware Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : :4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.