DOCUMENT:Q288270 15-AUG-2002 [iis] TITLE :ASP Returns Continuous "Include File Not Found" Errors PRODUCT :Internet Information Server PROD/VER::5.0 OPER/SYS: KEYWORDS:kbDSupport kbCOMIS kbWin2000sp3fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server version 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you open and read an include file, Active Server Pages (ASP) may return the "Include file not found" error message continually, even though the file exists, and the condition that caused the error no longer exists. CAUSE ===== This problem occurs because the file handle is never closed when the error occurs, and the next attempt to use that handle results in an error. This problem has only been reported when the content is on a Universal Naming Convention (UNC) share. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q260910 How to Obtain the Latest Windows 2000 Service Pack The English version of the Internet Information Services (IIS) 5.0 fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------------------- 3/14/2001 11:25a 5.0.2195.3371 332,560 Asp.dll x86 3/14/2001 11:25a 5.0.2195.3280 13,584 Infoadmn.dll x86 3/14/2001 11:25a 5.0.2195.3280 245,520 Infocomm.dll x86 3/14/2001 11:25a 5.0.2195.3280 62,736 Isatq.dll 3/14/2001 11:25a 5.0.2195.3280 7440 W3ctrs.dll STATUS ====== Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3. Additional query words: kbIISCom ====================================================================== Keywords : kbDSupport kbCOMIS kbWin2000sp3fix Technology : kbiisSearch kbiis500 Version : :5.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.