DOCUMENT:Q293117 11-JUN-2002 [sms] TITLE :SMS: Client Install Fails Due to Pending Client Deinstallation PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2,2.0 SP3 OPER/SYS: KEYWORDS:kberrmsg kbsetup kbClient kbConfig kbsms200 kbUpgrade ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== New client installations are not successful when you use Logon Installation or Windows NT Remote Client installation. If you review the Wnmanual.log, Wn_logon.log, or Wn_remote.log in the %SystemRoot%\MS\SMS\Logs folder, the following error message is logged: Client deinstall flag set - no new assignments will be processed. CAUSE ===== This behavior occurs because the client computer has the following registry key value that prevents SMS from installing SMS Client components: HKEY_LOCAL_MACHINE\Software\Microsoft\SMS\Client\Configuration\Client Properties\SMS Client Deinstall=True WORKAROUND ========== To work around this behavior: 1. Run the 20clicln.bat file to remove SMS Client components and registry keys. 2. Run either the Smsman.exe or Smsls.bat program, or if you are using Windows NT Remote Client installation, allow any pending Client Configuration Requests (CCR) to retry. Pending requests are located in the \SMS\inboxes\ccrretry.box folder on the site server. MORE INFORMATION ================ For additional information about methods to deinstall the client, click the article number below to view the article in the Microsoft Knowledge Base: Q199078 SMS: How to Remove a Systems Management Server 2.0 Client Additional query words: prodsms ====================================================================== Keywords : kberrmsg kbsetup kbClient kbConfig kbsms200 kbUpgrade Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.