DOCUMENT:Q294205 12-JUN-2001 [sna] TITLE :Additional SNA Services Not Functional After Restoring Com.cfg PRODUCT :Microsoft SNA Server PROD/VER::4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4 OPER/SYS: KEYWORDS:kbDSupport sna4 kbsna400sp1 kbsna400sp2 kbsna400sp3 kbhis2000 kbsna400sp4 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 - Microsoft Host Integration Server 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== Restoring a SNA Server or Host Integration Server 2000 configuration file containing multiple SNA Server services will result in only the first SNA Server Service being functional. Subsequent SNA Server services (SNA Service 02, SNA Service 03, SNA Service 04, and so on) will appear correctly in SNA Server Manager, but only the initial SNA Server Service will be able to start. CAUSE ===== The registry entries that are required by the additional SNA Server services are not created when an SNA Server or Host Integration Server 2000 configuration that contains additional SNA Server services is restored. WORKAROUND ========== The following steps can be used to restore a configuration that includes multiple SNA Server services: 1. Install SNA Server or Host Integration Server 2000 if it has been removed. When the installation is complete, a default configuration file is created. 2. Open SNA Manager and insert the additional SNA Server services that are required. 3. Save the changes. 4. Use SNA Manager to restore the configuration file that includes the previous configuration information. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft SNA Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, and Host Integration Server 2000. Additional query words: ====================================================================== Keywords : kbDSupport sna4 kbsna400sp1 kbsna400sp2 kbsna400sp3 kbhis2000 kbsna400sp4 Technology : kbAudDeveloper kbSNAServSearch kbHostIntegServ2000 kbSNAServ400 kbSNAServ400SP1 kbSNAServ400SP2 kbSNAServ400SP3 kbSNAServ400SP4 Version : :4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.