DOCUMENT:Q294939 11-JUN-2002 [sms] TITLE :"No More Local Devices" Error Message When You Advertise PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 SP2,2.0 SP3 OPER/SYS: KEYWORDS:kbenv kberrmsg kbtool kbsms200 kbsms200bug kbsms200fix kbAdvertisement kbPackage kbSoft ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0 SP2, 2.0 SP3 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: Q256986 Description of the Microsoft Windows Registry SYMPTOMS ======== Microsoft Windows 2000-based clients with the Systems Management Server (SMS) version 2.0 client installed can experience software distribution failures if the programs that are being run by the clients have the drive mode setting configured to "Requires drive letter" or "Requires specific drive letter". CAUSE ===== This problem can occur when the SMS Advertised Programs Manager (Smsapm32.exe) on the client does not properly release the drives that are mapped to the SMS distribution point. When enough of the mapped network drives accumulate on the client, further attempts to create additional drives do not work. This results in the client being unable to run any more advertised programs. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack WORKAROUND ========== To avoid this problem, configure the drive mode setting on programs to use "Runs with UNC name". STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4. MORE INFORMATION ================ WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. When this problem occurs on a client, evidence of the problem can be found in the Smsapm32.log file. The following example is an example of the log entries that are related to this problem. When the Program Is Configured with Requires Drive Letter --------------------------------------------------------- SCHED DATA : Return code = 0x800704e0; No more local devices.~~; Could not enable program execution "navsms.cmd".~ SCHED DATA : Return code = 0x800704e0; No more local devices.~~; IsExecutePossible returned error -2147023648 for program 'navsms.cmd'~ When the Program Is Configured with Requires Specific Drive Letter ------------------------------------------------------------------ SCHED DATA : Return code = 0x800704b1; The device is not currently connected but it is a remembered connection.~~; Could not enable program execution If you examine the HKEY_USERS\.Default\Network registry key on the client, you may note the mapped network drives that are not being released. Recovering Client Computers --------------------------- To clean up any remaining drive letters on clients, it is necessary to delete the drive letters that are defined in the client's registry at the following registry key: HKEY_USERS\.Default\Network One possible method for automating this operation is to use the Reg.exe utility that is included with the Windows 2000 Support Tools. You can run the "REG DELETE HKEY_USERS\.DEFAULT\Network /F" (without the quotation marks) command on the client to remove all of the drive mappings that were created by the SMS client by deleting the Network registry value. NOTE: By default, this registry key does not exist, and user's persistent drive mappings are stored under their own profile under HKEY_USERS or HKEY_CURRENT_USER. Because of this, a user's personal settings are not affected. Additional query words: prodsms ====================================================================== Keywords : kbenv kberrmsg kbtool kbsms200 kbsms200bug kbsms200fix kbAdvertisement kbPackage kbSoftwareDist kbsms200preSP4fix Technology : kbSMSSearch kbSMS200SP2 kbSMS200SP3 Version : :2.0 SP2,2.0 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 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