DOCUMENT:Q301054 08-MAY-2002 [winnt] TITLE :Internet Explorer Automatic Dialing May Not Work PRODUCT :Microsoft Windows NT PROD/VER::4.0 SP5,4.0 SP6,4.0 SP6a,5.5,5.5 Service Pack 1 OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 4.0 SP5, 4.0 SP6, 4.0 SP6a - Microsoft Windows NT Server versions 4.0 SP5, 4.0 SP6, 4.0 SP6a - Microsoft Windows NT Server versions 4.0 SP5, 4.0 SP6, Terminal Server Edition - Microsoft Windows NT Server, Enterprise Edition versions 4.0 SP5, 4.0 SP6, 4.0 SP6a - Microsoft Internet Explorer versions 5.5, 5.5 Service Pack 1 for Windows 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== If you use the automatic dialing function in Internet Explorer when you start Internet Explorer the first time, an Internet connection is established. After making the connection, Internet Explorer displays the following error message: Server not found or DNS error CAUSE ===== This problem occurs because the DNS entries are not reread from the registry after the connection is made from Internet Explorer. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q253502 Error Message When Attempting to Resolve NetBIOS Name Longer than 16 Characters with VPN or RAS Connection WORKAROUND ========== To work around this problem, establish the connection to the Internet manually, or start a second instance of Internet Explorer. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0. Additional query words: ====================================================================== Keywords : kberrmsg Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp6 kbWinNTSEnt400sp5 kbWinNTS400sp6 kbWinNTS400sp5 kbWinNTS400search kbNTTermServ400sp5 kbNTTermServ400sp6 kbNTTermServSearch kbIEsearch kbWinNTW400sp6 kbIE2000Search kbWinNTSEnt400SP6a kbWinNTW400SP6a kbIE550Win2000SP1 kbIE550Win2000 kbZnotKeyword7 kbIE550Search Version : :4.0 SP5,4.0 SP6,4.0 SP6a,5.5,5.5 Service Pack 1 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.