DOCUMENT:Q302481 08-MAY-2002 [winnt] TITLE :FIX: Persistent Storage Manager Disallows Access to Snapshots PRODUCT :Microsoft Windows NT PROD/VER::2.0 OPER/SYS: KEYWORDS:kbDSupport ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Server Appliance Kit (SAK), version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After the Reliability Framework is installed and the system rebooted, Persistent Storage Manager (PSM) will no longer allow access to snapshots. CAUSE ===== The watchdog timer overwrites the registry key: HKYEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\BootExecute PSM writes the value psmready into this key, and when this value is overwritten, PSM no longer works correctly. RESOLUTION ========== A hotfix has been created to fix this problem. Contact your technical account manager (TAM), OEM representative, or Microsoft Product Support Services (http://support.microsoft.com/directory/) to obtain this hotfix. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: SAK QFE VMWatchdog psmready psm ====================================================================== Keywords : kbDSupport Technology : kbSAK200 kbAudDeveloper kbSAKSearch Version : :2.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.