DOCUMENT:Q302535 09-MAY-2002 [sms] TITLE :SMS: Problems with Smsapm32.exe with No Distribution Points PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2,2.0 SP3 OPER/SYS: KEYWORDS:kbenv kbtool kbsms200 kbsms200bug kbAdvertisement kbSoftwareDist kbsms200preSP4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== When a program has a mandatory advertisement, but is not mandatory over slow links, APM reschedules the program to run at the next run time, which is right away. This results in Smsapm32.exe repeatedly trying to run the advertised program. During this time, the Smsapm32.log file rolls over very quickly, and the Smsapm32.exe process generates a large amount of processor utilization. As soon as a valid distribution point is found, the program runs. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4. MORE INFORMATION ================ A variety of network conditions and errors can generate the symptoms that are related to this problem. However, defining user connection limits on the distribution point shares (SMSPKGx$) also generates the symptoms. The following entries from the Smsapm32.log file show some of the Smsapm32.exe behavior that is associated with this problem: SCHEDULER : Return code = 0x80070043; The network name cannot be found.~~; ERROR: the path is not accessible. SCHEDULER : The Distribution Point path was not added to the program location list.~ SCHEDULER : Completed enumeration.~ SCHEDULER : Successfully populated the program location list with 0 distribution points from a total available number of 1.~ SCHED DATA : Failed to set up program. Program location list is not populated.~ SCHED DATA : Access to all distribution points is through slow links.~ SCHED DATA : Handling an error condition (0xe0040013) for program Manual Test in package Test Application.~ SCHED DATA : Beginning with a job run status set to APA_RUNSTATUS_NOT_RUNNING.~ SCHED DATA : The error requires that some type of reschedule action be taken.~ SCHED DATA : Attempting to get action for failure condition 0xe0040013.~ SCHEDULER : The monitor has indicated that a countdown dialog is required before executing a scheduled program.~ SCHED DATA : This job does require a countdown dialog.~ SCHED DATA : The network is too slow. Use the next schedule time.~ SCHED DATA : Returning action code 4.~ The preceding log entries suggest that the network was "too slow". However, this is the log entry that occurs when the advertisement property Assignments are not mandatory over slow links is enabled and no distribution points are found. A hotfix does exist for this problem. However, Microsoft recommends that you apply the hotfix that is described in the following Microsoft Knowledge Base article: Q302674 Advertisement Doesn't Run After Distribution Point Is Unavailable This is a closely-related problem, and the hotfix that is described in that article also contains the fix for the problem that is described in this article. Additional query words: prodsms ====================================================================== Keywords : kbenv kbtool kbsms200 kbsms200bug kbAdvertisement kbSoftwareDist kbsms200preSP4fix Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.