DOCUMENT:Q304591 14-MAR-2002 [sms] TITLE :SMS: Mouse and Keyboard May Not Work in Remote Control Session PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP3 OPER/SYS: KEYWORDS:kbenv kbtool kbsms200 kbsms200bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP3 - Microsoft Windows XP Professional ------------------------------------------------------------------------------- SYMPTOMS ======== When you are in a Systems Management Server (SMS) Remote Control session to a Windows XP-based client, your mouse and keyboard may not function in the remote control session, but you may be able to see screen refreshes. CAUSE ===== This problem can be caused by the start of a Windows XP Remote Desktop session to the client computer. When the Remote Desktop session connects, it switches the current user context on the client computer. SMS is unable to handle this context switch, and loses mouse and keyboard functionality. WORKAROUND ========== To work around this problem, use either of the following methods: - Wait for the Remote Desktop session to end, and then reconnect with the SMS Remote Control feature. - Use Windows XP Remote Desktop and Remote Assistance as the remote solution for Windows XP-based computers. STATUS Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. Additional query words: prodsms rc rd ====================================================================== Keywords : kbenv kbtool kbsms200 kbsms200bug Technology : kbWinXPPro kbSMSSearch kbSMS200 kbSMS200SP3 kbWinXPProSearch kbWinXPSearch Version : :2.0,2.0 SP3 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.