DOCUMENT:Q304961 06-AUG-2002 [sms] TITLE :SMS: Remote Client Installation on BDC Generates Error 1326 PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 SP3 OPER/SYS: KEYWORDS:kbsms120 kbsms120bug kbsms200preSP4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== An attempt to install the Systems Management Server (SMS) client on a Microsoft Windows NT-based backup domain controller (BDC) or Microsoft Windows 2000-based domain controller may not succeed. When this occurs, the following error message is generated in the %SystemRoot%\MS\SMS\Logs\Wnremote.log file: ERROR: Could not create global group on PDC (1326) ERROR: Unable to create the Client Service Account. Win32 Error: 1326 Warning: Could not launch/register CCIM - 1326 UpdateClientRegistryForCCIMLaunch returned Logon failure: unknown user name or bad password. Because of this issue, several installation attempts may be made, causing additional replication traffic in the domain. CAUSE ===== This issue occurs because the SMS client bootstrap loader does not wait long enough for a child process (Ccmboot.exe) to finish the account synchronization of the SMS Client Service account (SMS&_). When it stops, Client Configuration Manager (CCM) on the SMS site server waits 15 minutes, then deletes the SMS Client bootstrap account (SMS#_). Therefore, the Ccmboot.exe process, which is running under the SMS#_ context, cannot successfully complete the account-configuration process for the SMS&_ account. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack WORKAROUND ========== For Windows NT-based environments, manually trigger the synchronization of the BDC with the primary domain controller (PDC) by using Server Manager approximately 10 minutes after the remote client installation is initiated for that computer. You need to force a synchronization with the PDC after the SMS&_ account is created, but before the SMS Client Bootstrap service times out while waiting for Ccmboot.exe to finish. Monitor the Wnremote.log file in the %SystemRoot%\MS\SMS\Logs folder. Force the synchronization as soon as the following message appears: Waiting for PDC/BDC Sync (2221) NOTE: Forcing the replication may create additional or unwanted network traffic, particularly over slow network links. If you are considering using this workaround, you may want to avoid using it on several BDCs simultaneously. You may want to stagger the SMS client installations on domain controllers after hours or on a weekend. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4. Additional query words: prodsms ====================================================================== Keywords : kbsms120 kbsms120bug kbsms200preSP4fix Technology : kbSMSSearch kbSMS200SP3 Version : :2.0 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.