DOCUMENT:Q305713 08-MAY-2002 [winnt] TITLE :"Margins Do Not Fit Page Size" After You Switch Printer Driver PRODUCT :Microsoft Windows NT PROD/VER::2000,4.0 OPER/SYS: KEYWORDS:kbenv kberrmsg kbprint kbtoolkbbuglist kbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 - Microsoft Windows 2000 Advanced Server - Microsoft Windows 2000 Datacenter Server - Microsoft Windows 2000 Server - Microsoft Windows 2000 Professional ------------------------------------------------------------------------------- SYMPTOMS ======== When you print a Microsoft Excel 2000 document that has the "Fit To [1] page(s) wide by [1] tall" option enabled on the Page tab after you changed the printer driver by clicking New Driver on the Advanced tab of the printer properties, you may receive the following error message: Margins do not fit page size CAUSE ===== When you switch the driver for a printer, the system attempts to merge the device mode settings for the old printer driver with the device mode settings for the new printer driver. This is to try to preserve the device mode settings for the old printer driver so that they can be reinstated if you switch the driver back. However, some settings are not supported by some drivers, and this approach can lead to inconsistencies. Excel 2000 interrogates the printer's device mode settings to determine whether it should perform its own scaling (relatively slow), or use the printer's built-in scaling capabilities (relatively fast). Excel 2000 uses the printer's scaling capabilities, if present, as this improves performance. However, if you switch from a PostScript printer with scaling capabilities, to a PCL printer that does not have scaling capabilities, the end result of merging the device mode settings is that Excel 2000 concludes that the PCL printer can perform its own scaling, when in fact it cannot. This may cause Excel 2000 to submit a page of data to be printed that is too big for the physical page, expecting it to be scaled to fit the page in the printer, and this can cause the symptom that is listed in the "Symptoms" section of this article to occur. NOTE: Although this article includes Excel 2000, this problem can occur with other programs. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ----------------------------------------------------------- 21-Aug-2001 17:05 0.2.0.0 73,104 Rasdd.dll Intel 21-Aug-2001 17:05 0.2.0.0 75,536 Rasddui.dll Intel 21-Aug-2001 16:59 0.2.0.0 129,488 Rasdd.dll Alpha 21-Aug-2001 17:00 0.2.0.0 140,560 Rasddui.dll Alpha NOTE: Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a or Windows 2000 Service Pack 2. This hotfix is only applicable when Windows NT 4.0 Version-2 printer drivers are in use. WORKAROUND ========== If you have documents that require a specific printer driver (PCL or PostScript), the best solution is to install two printers for the target print device. One printer would use the PCL driver, and the other printer would use the PostScript driver, and you would then select the appropriate printer when you print. This is a more efficient and effective solution than having a single printer driver for the printer and swapping the printer driver from PCL to PostScript as required. However, if your print server architecture precludes this approach, download the hotfix that is described in the "Resolution" section of this article. For pure Windows NT 4.0 installations, install the hotfix on all print servers. For installations that include Windows 2000 print servers, configure the Windows 2000 print servers to use only Version-2 (Windows NT 4.0) printer drivers, and then install the hotfix on all print servers. For additional information about how to force Windows 2000 to use Version-2 printer drivers, click the article number below to view the article in the Microsoft Knowledge Base: Q290874 Windows 2000 Printer Driver Does Not Push Printer Configuration Changes to Windows NT 4.0 Driver By default, Windows 2000 uses Version-3 (Windows 2000) printer drivers if they are available. However, it is not possible to provide a hotfix for this problem in the architecture that is used to support Version-3 drivers. Because of this, if you need to address this problem on Windows 2000 print servers and cannot use the preceding workaround, you must force the Windows 2000 print servers to use Version-2 drivers, and then use the hotfix. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: ====================================================================== Keywords : kbenv kberrmsg kbprint kbtool kbbuglist kbfixlist Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000DataServ kbwin2000DataServSearch kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbNTTermServ400 kbNTTermServSearch kbWinAdvServSearch kbWinDataServSearch Version : :2000,4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.