DOCUMENT:Q307788 04-APR-2002 [iis] TITLE :PRB: FTP Logs Show 550 Error Message w/Connection over UNC Share PRODUCT :Internet Information Server PROD/VER::5.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Services version 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use a Internet Information Services (IIS) 5.0 server that has a virtual directory and that connects remotely over a Universal Naming Convention (UNC) share, you may receive a 550 error message in the File Transfer Protocol (FTP) log, and the event log may show event ID 2009 with a source of Srv. This behavior occurs most often when antivirus software is running on the server. CAUSE ===== The network server process provides remote procedure call (RPC) support and file, print, and named pipe sharing. When IIS connects to a remote server, it uses the server message block (SMB) protocol and connects to the server service that is running on that computer. Another process that is running on the computer may also have open file handles for the files that are being transferred to the remote server. When the total number of open file handles reaches 2048, the server process returns an error to the connecting IIS FTP service. STATUS ====== This behavior is by design. Additional query words: ====================================================================== Keywords : Technology : kbiisSearch kbiis500 Version : :5.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.