DOCUMENT:Q307975 11-DEC-2001 [winnt] TITLE :Problems with TrendMicro Interscan Virus Firewall Software PRODUCT :Microsoft Windows NT PROD/VER::4.0 SP6 OPER/SYS: KEYWORDS:kb3rdparty kbenv kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 SP6, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== Windows NT Server or Windows NT Server, Terminal Server Edition may generate the following STOP error message on a blue screen: STOP 0x00000050 (0xbebea8a8, 0x00000000, 0x00000000, 0x00000002) Page_Fault_in_Non-Paged_Area CAUSE ===== This issue can be caused if the Trend Micro Interscan Virus Firewall and ServerProtect software is installed on your computer, and these programs are not configured correctly. RESOLUTION ========== To resolve this issue, contact Trend Micro to verify that your programs are correctly configured for your server, or disable the Vsapint.sys and Tmfilter.sys files to test if Trend Micro's anti-virus is involved in the STOP error message. For information about how to contact Trend Micro, please view the following Trend Micro Web site: http://www.antivirus.com The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: ====================================================================== Keywords : kb3rdparty kbenv kberrmsg Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400sp6 kbNTTermServSearch Version : :4.0 SP6 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.