DOCUMENT:Q311212 06-AUG-2002 [sms] TITLE :SMS: Missing Advertisement Status Messages PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2,2.0 SP3,2.0 SP4 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3, 2.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== Some advertisement status messages from client computers may not be returned to the SMS database and Status Manager may sporadically delete status message files and log errors stating that the files are in use and damaged. If you experience this problem, you can view the log entries that are similar to the following log entries in the Statmgr.log file: ERROR: Could not open file "C:\SMS\inboxes\statmgr.box\statmsgs\IBNQWXY4.SVF", the file is assumed to be corrupt. The operating system reported error 5: Access is denied. Deleted corrupt file "C:\SMS\inboxes\statmgr.box\statmsgs\IBNQWXY4.SVF". -or- ERROR: Could not open file "C:\SMS\inboxes\statmgr.box\statmsgs\IUSH4YZ5.SVF", the file is assumed to be corrupt. The operating system reported error 32: The process cannot access the file because it is being used by another process. ERROR: Could not delete corrupt file "C:\SMS\inboxes\statmgr.box\statmsgs\IUSH4YZ5.SVF". The operating system reported error 32: The process cannot access the file because it is being used by another process. Similar problems with other components may also occur. View the following Microsoft Knowledge Base article for information about similar symptoms when you use the Software Inventory Processor component: Q303279 SMS: Software Inventory Processor Has a Critical Status CAUSE ===== This problem occurs when Inbox Manager Assistant (SMS_INBOX_MANAGER_ASSISTANT) copies a file from a Client Access Point (CAP) to the site server because Inbox Manager Assistant uses the file's original file extension. If the file is large or if the CAP-to-site server link is slow, the receiving SMS component (for example, Status Manager) can start processing the file before it is completely copied. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server (SMS) service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language post-Service Pack 3 (SP3) version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------------- 01-Mar-2001 01:30p 2.0.1493.3206 38,784 Inboxast.dll Intel 01-Mar-2001 01:30p 2.0.1493.3206 107,920 Inboxmgr.dll Intel 01-Mar-2001 01:30p 2.0.1493.3206 61,200 Inboxast.dll Alpha 01-Mar-2001 01:30p 2.0.1493.3206 173,328 Inboxmgr.dll Alpha NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. After you apply this hotfix, Inbox Manager Assistant copies every file from a CAP to the appropriate site server Inbox by using a .tmp file extension. After the file is copied to the Inbox, it is renamed with the correct file extension, which signals the receiving SMS component to process the file. How to Install the Hotfix ------------------------- Install this hotfix on all primary and secondary site servers. To install the hotfix, use one of the following methods. How to Use the Hotfix Installer: NOTE: Use this method only on Intel-based computers. To use the hotfix installer: 1. Create a folder in a location that is accessible to your SMS site servers. 2. Copy the update file (Q311212.exe) and platform folders to the new folder. The update file must be located one folder above the platform folders. 3. From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative privileges. 4. Quit the SMS Administrator console if it is running. 5. Run Q311212.exe and follow the directions in the wizard. How to Manually Install the Hotfix: To manually install the hotfix: 1. Create a folder in a location that is accessible to your SMS site servers. 2. Copy the platform folders that contain the hotfix files to the new folder. 3. From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative privileges. 4. Quit the SMS Administrator console if it is running. 5. Stop all SMS services. 6. Replace the Inboxast.dll file in the \Bin\ folder with the version of the file that you obtain from the hotfix. 7. Replace the Inboxmgr.dll file in the \Bin\ folder with the version of the file that you obtain from the hotfix. 8. Perform a site reset for the new Inboxast.dll and Inboxmgr.dll files that need to be installed on the CAPs. To perform a site reset, run the SMS Setup program and follow the prompts. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP). For additional information about the SMS 2.0 SP4 HRP, click the article number below to view the article in the Microsoft Knowledge Base: Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP MORE INFORMATION ================ The fix that is discussed in this article also resolves the problem that is discussed in the following Microsoft Knowledge Base article: Q303279 SMS: Software Inventory Processor Has a Critical Status Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 kbSMS200SP4 Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3,2.0 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.