DOCUMENT:Q312066 08-MAY-2002 [winnt] TITLE :Computer Does Not Boot Without a Video Adapter with the SAK PRODUCT :Microsoft Windows NT PROD/VER:: OPER/SYS: KEYWORDS:kbenv kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Server Appliance Kit (SAK), version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you use the Server Appliance Kit (SAK) version 2.0 to configure a target computer to be "headless" (to be operated without a video adapter), the computer may not be able to boot. CAUSE ===== This behavior occurs because SAK 2.0 includes the Ntldr file from Microsoft Windows 2000, which does not support booting without a video adapter. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name ------------------------------------- 03-Dec-2001 14:43 247,744 Ntldr STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ The Ntldr file that is included with this hotfix supports booting a computer without a video adapter. Additional query words: ====================================================================== Keywords : kbenv kbtool Technology : kbSAK200 kbAudDeveloper kbSAKSearch Version : : Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.