DOCUMENT:Q312163 08-MAY-2002 [winnt] TITLE :DBCS TrueType Characters Are Garbled PRODUCT :Microsoft Windows NT PROD/VER::4.0,4.0 SP6,4.0 SP6a OPER/SYS: KEYWORDS:kbenv kbprintkbbuglist kbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP6a - Microsoft Windows NT Server versions 4.0, 4.0 SP6, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== When you send your print job that contains one or more TrueType font characters to your non-PostScript printer, the TrueType characters may be garbled. NOTE: As of March 2002, this symptom has only been reported to occur with a double-byte character set (DBCS) TrueType font. CAUSE ===== An internal font glyph to Device Independent Bitmap (DIB) rendering subroutine may lose track of the left edge of the character during foreground color bit-block operations. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------------ 05-Dec-2001 17:15 4.0.1381.7103 169,744 Gdi32.dll Intel 05-Dec-2001 17:16 4.0.1381.7109 327,440 User32.dll Intel 05-Dec-2001 17:13 4.0.1381.7114 1,254,640 Win32k.sys Intel 05-Dec-2001 17:16 4.0.1381.7102 175,888 Winsrv.dll Intel 05-Dec-2001 17:12 4.0.1381.7103 305,424 Gdi32.dll Alpha 05-Dec-2001 17:12 4.0.1381.7109 575,760 User32.dll Alpha 05-Dec-2001 17:09 4.0.1381.7114 2,053,712 Win32k.sys Alpha 05-Dec-2001 17:12 4.0.1381.7097 314,128 Winsrv.dll Alpha NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Windows 2000. Additional query words: ====================================================================== Keywords : kbenv kbprint kbbuglist kbfixlist Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServ400sp6 kbNTTermServSearch Version : :4.0,4.0 SP6,4.0 SP6a Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.