DOCUMENT:Q312512 06-AUG-2002 [sms] TITLE :SMS: Network Discovery Cannot Connect Anonymously to Client PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbenv kberrmsg kbtool kbui kbsms200 kbsms200bug kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After a Systems Management Server (SMS) 2.0 client is discovered with Network Discovery and installed by using a Microsoft Windows NT Remote Client installation, any later discovery by using Network Discovery creates the following error in the Netdisc.log on the site server: ADM: NtBrowser: Failed to create an anonymous connection to device , error <0x4c3>. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English post-SP3 version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------------ 01-Mar-2001 22:50 2.0.1493.3222 202,512 Ad_adm.dll Alpha 01-Mar-2001 22:50 2.0.1493.3222 125,712 Ad_cntrl.dll Alpha 01-Mar-2001 22:50 2.0.1493.3222 125,200 Ad_sim.dll Alpha 01-Mar-2001 22:50 2.0.1493.3222 346,384 Ad_utils.dll Alpha 01-Mar-2001 22:50 2.0.1493.3222 77,584 Netdisc.dll Alpha 01-Mar-2001 22:50 2.0.1493.3222 120,160 Ad_adm.dll Intel 01-Mar-2001 22:50 2.0.1493.3222 69,440 Ad_cntrl.dll Intel 01-Mar-2001 22:50 2.0.1493.3222 76,128 Ad_sim.dll Intel 01-Mar-2001 22:50 2.0.1493.3222 205,776 Ad_utils.dll Intel 01-Mar-2001 22:50 2.0.1493.3222 48,112 Netdisc.dll Intel NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files. WORKAROUND ========== To work around this problem, stop, and then restart the SMS_Executive service on the site server. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP). For additional information about the SMS 2.0 SP4 HRP, click the article number below to view the article in the Microsoft Knowledge Base: Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP MORE INFORMATION ================ SMS now uses the existing connection if the anonymous connection does not work, which is typically either the SMS Service Account or the SMS Client Remote Installation account. The connection is made during a remote client installation. Also, if anonymous connections are turned off on the target computer, SMS uses the SMS service account to connect during Network Discovery. For additional information about a related topic, click the article number below to view the article in the Microsoft Knowledge Base: Q311257 SMS: Resources Are Not Discovered if Anonymous Connections Are Turned Off Hotfix Installation Instructions -------------------------------- Apply the fix in this article to all sites in the SMS hierarchy. After the fix is installed, update the collections that are affected by the problem at the site where it was created. To install the fix, use one of the following methods. How to Use the Hotfix Installer: NOTE: You can use this method only on Intel-based computers. 1. Copy the hotfix folder structure to a share on your network. Note that Q312512.exe is a Microsoft SMS Installer file that updates specific files on your site server. 2. Log on to the site server by using an account with administrative rights. 3. On the site server, quit the SMS Administrator console. 4. Run the Q312512.exe tool, and then follow the directions in the wizard. You can run the file in Quiet mode by using the /s switch. How to Manually Install the Hotfix: 1. On the site server, quit the SMS Administrator console. 2. Stop the SMS Site Component Manager, SMS Executive, and SMS SQL Monitor services on the site server. 3. Replace the Ad_adm.dll file in the \Bin\ folder with the version of the file that is included with the hotfix. 4. Replace the Ad_cntrl.dll file in the \Bin\ folder with the version of the file that is included with the hotfix. 5. Replace the Ad_sim.dll file in the \Bin\ folder with the version of the file that is included with the hotfix. 6. Replace the Ad_utils.dll file in the \Bin\ folder with the version of the file that is included with the hotfix. 7. Replace the Netdisc.dll file in the \Bin\ folder with the version of the file that is included with the hotfix. 8. Restart the SMS Site Component Manager, SMS Executive, Windows Management, and SMS SQL Monitor services. Additional query words: prodsms ====================================================================== Keywords : kbenv kberrmsg kbtool kbui kbsms200 kbsms200bug kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.