DOCUMENT:Q314271 06-AUG-2002 [sms] TITLE :SMS: Windows Explorer May Consume CPU Resources PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== On a Systems Management Server (SMS) client computer that is running the SMS Remote Control agent (Wuser32.exe), Windows Explorer may suddenly begin to consume all of the available CPU resources when the Remote Control agent is stopped. This may result in poor responsiveness and performance. Windows Explorer may also exhibit other unusual behavior, such as activating the wrong window, or not responding when you right-click the desktop to adjust your settings. You must stop and then restart Explorer.exe to recover from this condition. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next SMS service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform -------------------------------------------------------------------------- 01-Mar-2001 17:40 67 Compverremctrl.ini 01-Mar-2001 17:40 2.0.92.9 1,681,800 Remctrl.exe Alpha 01-Mar-2001 17:40 2.0.1493.3220 389,904 Wuser32.exe Alpha 01-Mar-2001 17:40 2.0.92.9 1,354,289 Remctrl.exe 01-Mar-2001 17:40 2.0.1493.3220 264,256 Wuser32.exe NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. WORKAROUND ========== This problem occurs only if Active Desktop is activated. To avoid this problem, deactivate Active Desktop. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP). For additional information about the SMS 2.0 SP4 HRP, click the article number below to view the article in the Microsoft Knowledge Base: Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP MORE INFORMATION ================ How to Install the Hotfix ------------------------- To Use the Hotfix Installer: NOTE: You can use this method only on Intel-based computers. 1. Copy the hotfix folder structure to a share on your network. Q314271.exe is an SMS Installer file that updates specific files on your site server. 2. Log on to the site server or the computer that is running the SMS Administrator console by using an account with administrative permissions. 3. Make sure that the SMS Administrator console is not running. 4. Run Q314271.exe and follow the instructions in the wizard. You can run the file in Quiet mode by using the /s switch. Note that the default Client Configuration Installation Manager (CCIM) polling interval is 23 hours. Therefore, it may take up to 23 hours for the hotfixed files to be propagated to the clients. To speed up this process, you can create a software distribution for the Setevnt.exe or Cliutils.exe Resource Kit tool, along with the appropriate parameters to start a CCIM work cycle. For information about the proper syntax to use with these tools, see the Resource Kit documentation. Manual Installation on the Site Server: 1. Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. 2. On the site server, make sure that the SMS Administrator console is not running. 3. Replace the Remctrl.exe file in the \Inboxes\Clicomp.src\Remctrl\ folder with the version from the hotfix. 4. Replace the Compver.ini file in the \Inboxes\Clicomp.src\Remctrl folder with the version from the hotfix. You must rename the Compverremctrl.ini file to Compver.ini. 5. Start the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.