DOCUMENT:Q319122 06-AUG-2002 [winnt] TITLE :Slow Network Performance, and Event ID 3013 Is Logged PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== You may experience the following behavior on your Windows NT 4.0-based computer: - Network performance is slow. For example, a file copy or backup operation takes a long time to complete. -and- - The following event is recorded in the System log: Event ID: 3013 Event Type: Error Event Source: Rdr Description: The redirector has timed out a request to . CAUSE ===== This behavior may occur if the duplex settings that are configured for the network adapter on the computer are incorrect. RESOLUTION ========== To resolve this issue, configure the correct duplex settings for the network adapter. To do this, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Network. 3. Click the Adapters tab, and then click Properties. 4. Configure the link speed and duplex setting that you want, and then click OK two times. 5. On the File menu, click Close to quit Control Panel. NOTE: Make sure that you have the latest driver that is available for your network adapter. Contact the hardware manufacturer for more information about how to obtain and install the latest drivers for the network adapter. For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. MORE INFORMATION ================ For additional information about how to troubleshoot other Event ID 3013-related issues, click the article numbers below to view the articles in the Microsoft Knowledge Base: Q148426 Troubleshooting Event ID 3013 Q252332 Event ID 3013 When You Copy Files to a Server That Is Under Disk Stress Additional query words: ====================================================================== Keywords : kberrmsg Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : :4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.