DOCUMENT:Q320376 25-JUL-2002 [winnt] TITLE :PRB: SAK Error Scheduling Disk Reports PRODUCT :Microsoft Windows NT PROD/VER:: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Storage Manager 1.01 for Server Appliances ------------------------------------------------------------------------------- SYMPTOMS ======== You may experience problems with your application if you use time zone "(Greenwich mean time [GM]+09:00) Osaka, Sapporo, Tokyo" and schedule your storage reports to run between the hours of 15:00 and 24:00. Steps to Reproduce the Behavior ------------------------------- 1. On the main Server Appliance Kit window, click the Maintenance tab, click Date/Time, and then change the time zone to (GMT+9:00) Osaka, Sapporo Tokyo. 2. Click Disks and then click Storage Reports. 3. Click Schedule and then click New. 4. On the Location tab, type "Directory Path" (without the quotation marks), and then click Report. 5. On the Date and Time tab, enter a start time between 15:00 and 24:00, and then click OK. Although you expect the report to be scheduled at the selected start time, you receive the following error message: Cannot schedule this job (0) CAUSE ===== Start times that are entered in the 24-hour time format are not handled correctly in the program. RESOLUTION ========== This problem has been resolved and can be corrected by installing a software update, Q320376.cab, through the Server Appliance Kit. Follow these steps to install the software update: 1. Click the Maintenance tab on the main Server Appliance Kit window. 2. Click Software Update. The Welcome window appears. 3. Click Next to continue. 4. Click Browse on the Select File window and then click to select the Q320376.cab file. 5. Click Verify and then click Next to continue. 6. Click Finish to install the Q320376.cab file. STATUS ====== Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date Time Version Size File name Platform ------------------------------------------------------------- Mar-27-2002 01:55p 340 Info.INF x86 Mar-29-2002 09:32a 4,148,837 Q320376.exe x86 Additional query words: Storage Manager Wquin SAK ====================================================================== Keywords : Version : : Issue type : kbprb Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.