DOCUMENT:Q321100 09-MAY-2002 [sna] TITLE :COMTI Stops Responding on Second Call with Event 102 PRODUCT :Microsoft SNA Server PROD/VER::4.0 OPER/SYS: KEYWORDS:Kbhostintegserv2000 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Host Integration Server 2000 - Microsoft SNA Server, version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== A COM Transaction Integrator (COMTI) method call works one time, and none of the following calls succeeds until the Component Services application package shuts down. Each time that a call is unsuccessful, Component Services posts a COMTI Event 102 in the application event log with the following details: Exception description: (1304) COM Transaction Integrator was unable to process the method because the Transaction Server is in the process of stopping. Retry the operation later. NOTE: The Component Services application package can shut down in one of the following ways: - Automatically: if the "Minutes until idle shutdown" option is set. (The default setting is three minutes.) - Manually: when you open the Component Services manager, right-click the Application Package, and then click Shut down. CAUSE ===== This problem occurs when you apply COM+ Hotfix Rollup Package 19 or later and if you use COMTI with SNA Server 4.0 and Host Integration Server 2000. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q318105 INFO: Availability of Windows 2000 Post-Service Pack 2 COM+ Hotfix Rollup Package 19 RESOLUTION ========== Host Integration Server 2000 A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Host Integration Server 2000 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: +---------------------------------+ | File name | Date | Time | +---------------------------------+ | tagen.dll | 08-Apr-2002 | 09:40 | +---------------------------------+ NOTE: Because of file dependencies, the most recent fix that contains the above files may also contain additional files. SNA Server 4.0 A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft SNA Server version 4.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: +---------------------------------+ | File name | Date | Time | +---------------------------------+ | tagen.dll | 05-Apr-2002 | 15:52 | +---------------------------------+ NOTE: Because of file dependencies, the most recent fix that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: ====================================================================== Keywords : Kbhostintegserv2000 Technology : kbAudDeveloper kbSNAServSearch kbHostIntegServ2000 kbSNAServ400 Version : :4.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.