DOCUMENT:Q321807 25-JUL-2002 [winnt] TITLE :Err Msg: 800a01ad' ActiveX Component Can't Create Object PRODUCT :Microsoft Windows NT PROD/VER::4.0 SP6 OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 SP6 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to set any properties for the NewMail object in Collaboration Data Objects for Windows NT Server (CDONTS), you may receive the following error message: '800a01ad' ActiveX component can't create object CAUSE ===== This behavior may occur if the operating system files or installed components of Microsoft Internet Explorer have changed because of the installation of Service Pack 6 (SP6) for Windows NT 4.0. RESOLUTION ========== To resolve this issue, install Microsoft Outlook Express, or remove and then reinstall Internet Explorer 5.5 and Outlook Express. NOTE: You must have administrative privileges to perform the following procedures. This includes having administrative privileges the first time that you start your computer after you install or remove Internet Explorer 5.5. To install Outlook Express on a Windows NT 4.0-based system, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. Click the Install/Uninstall tab, click "Microsoft Internet Explorer 5.5 and Internet Tools", and then click Add/Remove. 4. Click "Add a Component", and then click OK. 5. In the Windows Update dialog box, click to select the check boxes next to Outlook Express. NOTE: Components in bold are already installed and do not have to be updated. 6. Click Next, and then follow the instructions on your screen. For additional information about how to obtain and install Outlook Express, click the article number below to view the article in the Microsoft Knowledge Base: Q270696 OLEXP: How to Obtain and Install Outlook Express To remove Internet Explorer 5.5 on a Windows NT 4.0-based system, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs, and then click the Install/Uninstall tab. 3. In the list of installed programs, click Microsoft Internet Explorer 5.5 and Internet Tools, and then click Add/Remove. 4. Click "Restore the previous Windows configuration", or click Advanced to specify any additional components that you want to remove. 5. Click OK. The Internet Explorer 5 and Internet Tools Setup screen appears. 6. When prompted to restart the computer, click Yes. For additional information about how to install Internet Explorer, click the article number below to view the article in the Microsoft Knowledge Base: Q265453 Description and Availability of Internet Explorer 5.5 To install Internet Explorer 5.5 SP2 on a Windows NT 4.0-based system, follow these steps: 1. Start Internet Explorer, and then visit the following Microsoft Download Center Web site: http://www.microsoft.com/downloads/search.asp 2. Click the "Internet Explorer 5.5 Service Pack 2" link. 3. Follow the instructions to download and install Internet Explorer 5.5 SP2. For additional information about how to install additional components, click the article number below to view the article in the Microsoft Knowledge Base: Q171229 How to Add and Remove Internet Explorer Components For additional information about how to install Internet Explorer, click the article number below to view the article in the Microsoft Knowledge Base: Q258893 Information About How to Reinstall Internet Explorer Additional query words: ====================================================================== Keywords : kberrmsg Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400search Version : :4.0 SP6 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.