DOCUMENT:Q178721 31-JUL-2001 [exchange] TITLE :Exchange Client Cannot Resolve Hidden Recipient PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:4.0,5.0,8.0,8.00,8.01,8.02,8.03 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 - Microsoft Exchange Windows NT client, versions 4.0, 5.0 - Microsoft Exchange Windows 3.x client, versions 4.0, 5.0 - Microsoft Outlook, Exchange Server Edition, version 8.0, used with: - the operating system: Microsoft Windows versions 3.1, 3.11 - Microsoft Outlook 97, versions 8.00, 8.01, 8.02, 8.03, used with: - the operating system: Microsoft Windows 98 - the operating system: Microsoft Windows 95 - the operating system: Microsoft Windows NT ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to open a new profile, you may receive a Check Name dialog box with the following error message: The name could not be resolved. The name could not be matched to a name in the address list. CAUSE ===== The mailbox alias or name attempting to be resolved has been hidden from the Exchange Server Address Book. WORKAROUND ========== Open the Exchange Administrator program and temporarily unhide the recipient from the Address Book by following these steps: 1. From the View menu, select Hidden Recipients. 2. Double click the Recipients container and highlight the mailbox desired. 3. Double click to view the properties of the mailbox. 4. Select the Advanced tab and uncheck the "Hide from Address Book" option. 5. The name can be resolved at this point. Once this is completed, you can hide the name from the Address Book again if needed. ====================================================================== Keywords : Technology : kbOutlookSearch kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 Version : WINDOWS:4.0,5.0,8.0,8.00,8.01,8.02,8.03 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.