DOCUMENT:Q178161 20-MAR-1999 [exchange] TITLE :Unable to Send Private Message to Exchange Recipient PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:5.0,5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.0, 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to send a private message to a Microsoft Exchange Server recipient who has a designated alternate recipient, you may receive the following non-delivery report (NDR): From: System Administrator Subject: Undeliverable: test message Your message did not reach some or all of the intended recipients. Subject: test message Sent: 12/1/97 12:00 PM The following recipient(s) could not be reached: John Doe on 12/1/97 12:00 PM Unable to deliver the message because the originator prohibited redirection to an alternate recipient or the message was encrypted MSEXCH:MSExchangeMTA:: CAUSE ===== This is by design. Private messages sent to a specific recipient are not intended to be received by an alternate recipient. WORKAROUND ========== To prevent this behavior, disable the use of alternate recipients on the mailbox. Alternate recipients are designated in the Microsoft Exchange Administrator program by selecting the Delivery Options tab of the recipient's mailbox. In Microsoft Outlook, you can assign delegate permissions for your mailbox to other users. This enables private messages to be delivered to your mailbox, but delegates cannot view these private messages. ====================================================================== Keywords : Technology : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2 Version : WINDOWS:5.0,5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.