DOCUMENT:Q156645 08-NOV-2001 [homegame] TITLE :Deadly Tide: Sound Troubleshooting PRODUCT :Microsoft Home Games PROD/VER:WINDOWS:1.0 OPER/SYS: KEYWORDS:kbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Deadly Tide for Windows 1.0 ------------------------------------------------------------------------------- SUMMARY ======= This article provides tips on troubleshooting Deadly Tide sound problems. MORE INFORMATION ================ If you are experiencing sound problems, please use the following list of troubleshooting steps (note that there is no sound in the Pilot Control Center under Windows NT due to system incompatibility at the time of release). - Verify that your speaker and volume control are enabled and turned up. - Make sure that Windows 95/98 has sound. To verify that Windows 95/98 has sound: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click the Sounds icon. 3. Play a .wav file. - If Windows 95/98 cannot play a .wav file, check to see that a sound driver is enabled. To enable a sound driver: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click the System icon. 3. Click the Device Manager tab. 4. Click the plus sign next to Sound, Video And Game Controllers. If you have a sound card and there is no Sound, Video And Game Controllers entry or you have no sound card listed, contact the manufacturer of the computer or sound card for help on how to reinstall the sound card drivers. - If Windows 95/98 can play a .wav file, verify that your sound card is supported by DirectSound and that you are using the latest DirectX-compatible sound drivers. To see whether or not your sound card is supported by DirectX: 1. Insert Deadly Tide Disc 1 into your CD-ROM drive. 2. Double-click My Computer. 3. Right-click Deadlytide1. 4. Click Install DirectX. 5. If DirectSound is listed as having No Hardware in the DirectX Setup dialog box, click Reinstall DirectX. - Install the latest version of DirectX The latest version of DirectX is available at the following Microsoft Web site: http://www.microsoft.com/directx For more information about how to obtain the latest version of DirectX, please see the following article in the Microsoft Knowledge Base: Q179113 How to Download and Install DirectX NOTE: Most DirectX related problems have been resolved in the latest version of DirectX. Download the latest version of DirectX or, if you own a game that installs a newer version of DirectX, install DirectX from the newer game's CD-ROM. If the problem persists after installing the latest version of DirectX, contact your sound card manufacturer for the latest DirectX-compatible sound drivers. If Adjusting the Volume Slider in the PCC Does Not Change Your Volume --------------------------------------------------------------------- If you adjust the volume in the Pilot Control Center (PCC) and your volume does not change, contact your sound card manufacturer for the latest DirectX-compatible sound drivers. Additional query words: 1.00 deadlytide games audio volume no sound run cannot ====================================================================== Keywords : kbfaq Technology : kbHomeProdSearch kbZNotKeyword kbDeadlyTide Version : WINDOWS:1.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.