DOCUMENT:Q160688 08-NOV-2001 [homegame] TITLE :Monster Truck: Retail Version Does Not Run But Demo Does PRODUCT :Microsoft Home Games PROD/VER:WINDOWS:1.0 OPER/SYS: KEYWORDS:kbdisplay kbenv kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Monster Truck Madness, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you run the retail version of Monster Truck Madness, the computer may stop responding (hang) or the video may not display correctly. However, the demo version does not exhibit this behavior. RESOLUTION ========== The video card does not support Hardware Acceleration. To resolve the issue, try one of the following: Turn Off Hardware Acceleration in Monster Truck Madness ------------------------------------------------------- 1. Start Monster Truck Madness without the compact disc in the drive. NOTE: This will NOT work if Monster Truck Madness was installed using the Compact option. 2. On the Options menu, click Graphics, and clear the Use Hardware Acceleration check box. Turn Off Hardware Acceleration in Windows ----------------------------------------- 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click the System icon. 3. Click the Performance tab, and then click Graphics in the Advanced Settings section. 4. Move the Hardware Acceleration slider to the None setting (all the way to the left), and then click OK. 5. In the System Properties box, click OK. Update Your Video Driver with a DirectX Compatible Driver --------------------------------------------------------- First, contact your video card manufacturer and follow the manufacturer's instructions to get the latest driver. Typically this will be a PKZip file, or a self-extracting executable file. If the manufacturer of your video card includes specific instructions for installing the driver, follow them. Otherwise, unzip the files into a temporary folder on your hard disk, or onto a floppy disk. Then follow the instructions below: 1. Open the Display Properties dialog box by using your right mouse button to click the Desktop and then click Properties from the popup menu. 2. In the Display Properties dialog box, click the Settings tab. 3. Click Change Display Type. 4. In the Advanced Display Properties dialog box, click the Adapter tab. 5. Click Change. 6. In the Select Device dialog box, click Have Disk. 7. If you have the latest video driver from your video card manufacturer on a disk or compact disc, select the appropriate drive and click OK. Otherwise click Browse and from the temporary folder you created for your video card manufacturer's files, and open the file called Display.inf. 8. In the Select Device dialog box, choose the driver that matches your video card and then click OK. 9. Click OK as many times as necessary to accept the changes. 10. Click Yes in the System Settings Change dialog box to restart your computer. MORE INFORMATION ================ The Demo version of Monster Truck Madness did not use hardware acceleration. NOTE: Most DirectX related problems have been resolved in the latest version of DirectX. Download the latest version of DirectX or, if you own a game that installs a later version of DirectX, install DirectX from the newer game's disc. The latest version of DirectX is available at the following Microsoft Web site: http://www.microsoft.com/directx For more information about how to obtain the latest version of DirectX, please see the following article in the Microsoft Knowledge Base: Q179113 How to Download and Install DirectX For more information about troubleshooting video problems, please see the following articles in the Microsoft Knowledge Base: Q127139 Troubleshooting Video Problems in Windows 95 Q155641 DirectX 2.0 Notes and Troubleshooting Additional query words: 1.00 mtm video demo acceleration hardware hang lockup lock up crash freeze ====================================================================== Keywords : kbdisplay kbenv kbimu Technology : kbGamesSearch kbZNotKeyword kbMonsterTMSearch kbMonsterTM Version : WINDOWS:1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.