DOCUMENT:Q176949  08-NOV-2001  [homegame]
TITLE   :Microsoft Game Quits Unexpectedly with No Error Message
PRODUCT :Microsoft Home Games
PROD/VER:WINDOWS:1.0
OPER/SYS:
KEYWORDS:kbdisplay kbenv aoe kbimu msgamekbfaq

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Age of Empires, version 1.0 
 - Microsoft Golf 1999 Edition, version 1.0 
 - Microsoft Urban Assault, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you run one of the programs listed at the beginning of this article, the
program may quit unexpectedly. You do not receive an error message.

RESOLUTION
==========

To resolve this issue, reduce the graphics hardware acceleration. To do this,
follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click System.

3. On the Performance tab, click Graphics.

4. Move the Hardware Acceleration slider until it is one notch to the right of
   None (the Basic acceleration setting).

5. Click OK, and then click OK again.

6. When you are prompted to restart the computer, do so.

If the issue is resolved, repeat these steps to move the Hardware Acceleration
slider one notch to the right (the Most acceleration setting). If the issue
returns, repeat these steps to move the slider back to the Basic acceleration
setting.

If the issue continues to occur, the Microsoft Video for Windows files installed
in your computer may be damaged. To resolve this issue, remove and then
reinstall the appropriate Video for Windows files. For additional information
about how to do this, please see the following article in the Microsoft
Knowledge Base:

   Q139806 Err Msg: MMSYSTEM266 The Device Could Not Be Loaded...

If the issue continues to occur, disable the external cache on your computer, or
enable palette snooping on your computer. For information about how to do this,
please contact your computer manufacturer.

NOTE: You can only enable palette snooping by adjusting the system CMOS settings
of your computer. This function may not be available on some computers.

Additional query words: 1.00 msgame ages ageofempires golf99 ua exits stops

======================================================================
Keywords          : kbdisplay kbenv aoe kbimu msgame kbfaq
Technology        : kbHomeProdSearch kbAOE kbGamesSearch kbZNotKeyword kbGolf99 kbGolfSearch kbAOESearch kbUrbanAssault
Version           : WINDOWS:1.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.