DOCUMENT:Q176950 08-NOV-2001 [homegame] TITLE :Age of Empires: Setup Stops Responding PRODUCT :Microsoft Home Games PROD/VER:WINDOWS:1.0 OPER/SYS: KEYWORDS:kbdisplay kbenv kbhw aoe kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Age of Empires, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you run the Setup program for Age of Empires, the computer may stop responding (hang) when the installation is from 3 to 13 percent complete. RESOLUTION ========== Reducing the caching on the CD-ROM drive may resolve this issue. To reduce CD-ROM data caching, you must determine whether you are using real-mode or protected-mode drivers to access the CD-ROM drive. To determine this, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. 3. Click the Device Manager tab. If a CD-ROM device is listed, you are using protected-mode drivers. Follow the steps in the "Reducing Protected-Mode CD-ROM Drive Caching" section later in this article. If a CD-ROM device is not listed, follow the steps in the "Reducing Real-Mode CD-ROM Drive Caching" section. Reducing Real-Mode CD-ROM Drive Caching --------------------------------------- To reduce CD-ROM data caching using real-mode drivers, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. 3. Click the Performance tab, and then click File System. 4. Click the CD-ROM tab. 5. In the Optimize Access Pattern For box, click No Read-Ahead. 6. Click OK, and then click Close. 7. If you are prompted to restart the computer, click Yes. Reducing Protected-Mode CD-ROM Drive Caching -------------------------------------------- To reduce CD-ROM data caching using protected-mode drivers, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. 3. Click the Performance tab, and then click File System. 4. Click the CD-ROM tab. 5. In the Optimize Access Pattern For box, click No Read-Ahead. NOTE: Selecting a faster speed than is appropriate for your CD-ROM drive does not necessarily increase performance. 6. Make sure that the Supplemental Cache Size slider is set all the way to the left (the Small setting), and then click OK. 7. Click OK, and then click Close. 8. If you are prompted to restart the computer, click Yes. Additional query words: aoe agesofempire ageogempires ageofempire empire compact disc crash lock percentage install set up ====================================================================== Keywords : kbdisplay kbenv kbhw aoe kbHardware Technology : kbHomeProdSearch kbAOE kbGamesSearch kbZNotKeyword kbAOESearch Version : WINDOWS:1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.