DOCUMENT:Q190060 02-JUL-2002 [homegame] TITLE :Games: Computer Hangs After You Install DirectX on CA Chipset PRODUCT :Microsoft Home Games PROD/VER::1.0,2.0 OPER/SYS: KEYWORDS:kb3rdparty kbenv kbimu msgame ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - DreamWorks Interactive, Dilbert's Desktop Games, version 1.0 - DreamWorks Interactive, Lost World: Jurassic Park Chaos Island, version 1.0 - DreamWorks Interactive, The Neverhood, version 1.0 - DreamWorks Interactive, Scholastic's Goosebumps Series: Attack of the Mutant, version 1.0 - DreamWorks Interactive, Scholastic's Goosebumps Series: Escape from Horrorland, version 1.0 - Microsoft Age of Empires, version 1.0 - Microsoft Baseball 3D, version 1.0 - Microsoft CART Precision Racing, version 1.0 - Microsoft Close Combat: A Bridge Too Far, version 2.0 - Microsoft Flight Simulator 2000 - Microsoft Flight Simulator 98 - Microsoft Fury 3 for Windows, version 1.0 - Microsoft Golf 1998 Edition, version 1.0 - Microsoft Golf 1999 Edition, version 1.0 - Microsoft Monster Truck Madness, version 1.0 - Microsoft Monster Truck Madness 2, version 2.0 - Microsoft Motocross Madness, version 1.0 - Microsoft Outwars, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install a program that installs DirectX, or you install DirectX from the Microsoft Web site, your computer may stop responding (hang). CAUSE ===== This behavior can occur if a sound card based on the Crystal Audio chipset is installed in your computer. RESOLUTION ========== To resolve this issue, remove or remark out any lines in the Autoexec.bat and Config.sys files that refer to the Cwcmidi.exe file. For additional information how to modify the Autoexec.bat and Config.sys files, click the article numbers below to view the articles in the Microsoft Knowledge Base: Q130516 How to Modify the Autoexec.bat in Windows 95 Q130517 How to Modify Config.sys in Windows 95 Q190023 How to Edit the Autoexec.bat File in Windows 98 Q190024 How to Edit the Config.sys File in Windows 98 When you remove or remark out the lines that refer to the Cwcmidi.exe file in the Autoexec.bat and Config.sys files, you may no longer hear sounds in some MS-DOS programs. To resolve this issue, add the lines that refer to the Cwcmidi.exe file to the Autoexec.dos and the Config.dos files, and then create a program information (.pif) file that uses the Autoexec.dos and Config.dos files when you start these MS-DOS programs. For additional information about how to create .pif files, click the article numbers below to view the articles in the Microsoft Knowledge Base: Q188157 Windows 98 Sample Program Information (.pif) Files Q131877 How to Create Default PIF for MS-DOS-Based Programs MORE INFORMATION ================ To determine the manufacturer and model of your sound card, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. If you are using a Microsoft Windows 2000-based computer, click the Hardware tab, and then click Device Manager. 3. On the Device Manager tab, click to expand "Sound, video and game controllers", and then note the manufacturer and model of the sound card listed there. 4. Click OK, and then close Control Panel. For more information about the Crystal Audio chip, contact your sound card manufacturer. For information about how to contact your sound card manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Additional query words: 1.00 2.00 direct-x dx5 dx6 crash freeze msdos ====================================================================== Keywords : kb3rdparty kbenv kbimu msgame Technology : kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbAOE kbGamesSearch kbFlightSimSearch kbZNotKeyword kbGolf98 kbGolf99 kbGolfSearch kbMotocrossSearch kbOutwarsSearch kbOutwars kbCloseCombatSearch kbCARTRacingSearch kbBaseballSearch kbMonsterTMSearch kbAOESearch kbMonsterTM kbMonsterTM2 kbCloseCombat2 kbFlightSim2000 kbFlightSim98 kbMotocrossM kbDIDilbert kbDILostWorldJurassic kbDIGoosebumpAttack kbDIGoosebumpEscape kbDINeverhood kbBaseBall3D kbCARTRacing kbFury3 kbDISearch kbDIGoosebumpsSearch kbSimSearch Version : :1.0,2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.