DOCUMENT:Q195480 17-JUL-2002 [homegame] TITLE :Close Combat Error Message: Inform DirectDraw That the Previous PRODUCT :Microsoft Home Games PROD/VER::2.0 OPER/SYS: KEYWORDS:kb3rdparty kbdisplay kbenv kberrmsg ccabtf kbimu msgame ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Close Combat: A Bridge Too Far, version 2.0 - Microsoft Close Combat III: The Russian Front ------------------------------------------------------------------------------- SYMPTOMS ======== When you play Microsoft Close Combat: A Bridge Too Far, you may receive the following error message: Inform DirectDraw that the previous BLT which is transferring information to or from this surface is incomplete. CAUSE ===== This behavior can occur if either of the following conditions are true: - The settings for your display adapter are incorrect. - The video driver for your display adapter is outdated. RESOLUTION ========== To resolve this issue, use the following methods. Change Display Settings ----------------------- To resolve this issue, change the screen resolution and color palette settings to the settings used by Close Combat: A Bridge Too Far. To do this, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Display. 3. Click the Settings tab. 4. In the Colors or Color Palette box, click High Color (16-bit). 5. Move the Screen Area or Desktop Area slider until "800 by 600 pixels" is displayed under the slider. 6. Click OK. If you are prompted to restart the computer, do so. 7. Close Control Panel. If the issue continues to occur, proceed to the next method. Disable DirectDraw ------------------ To work around this issue, disable DirectDraw in the DirectX Diagnostic Tool window: 1. Click Start, and then click Run. 2. In the Open box, type "dxdiag" (without the quotation marks), and then click OK. 3. On the Display tab, under DirectX Features (next to DirectDraw Acceleration), click Disable. 4. When you receive the following warning, click OK: This will disable hardware acceleration of DirectDraw for ALL display devices on your system. It will also make any Direct3D acceleration unavailable. 5. Click Exit. Obtain an Updated Video Driver ------------------------------ Contact your hardware manufacturer to inquire about obtaining the latest DirectX-compatible video driver for your display adapter. For additional information about how to contact your hardware manufacturer, click the article number below to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z If the issue continues to occur, proceed to the next method. Reduce the Graphics Hardware Acceleration ----------------------------------------- To reduce the graphics hardware acceleration, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. 3. Click the Performance tab, and then click Graphics. 4. Move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting). 5. Click OK, and then click Close. 6. When you are prompted to restart the computer, click Yes. NOTE: If you encounter any problems after reducing the hardware acceleration setting, follow these steps to restore the original setting: a. Restart Windows in Safe mode. To do so, follow the steps in the appropriate section below: Windows 95 ---------- Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode from the Startup menu. Windows 98 ---------- Restart your computer, press and hold down the CTRL key after the computer completes the Power On Self Test (POST), and then select Safe Mode from the Startup menu. b. When Windows starts in Safe mode, click OK. c. Repeat steps 1-6, but in step 4 move the Hardware Acceleration slider back to its original setting. STATUS ====== Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Additional query words: 2.00 msgame abtf abridgetoofar cc2 ccii ====================================================================== Keywords : kb3rdparty kbdisplay kbenv kberrmsg ccabtf kbimu msgame Technology : kbHomeProdSearch kbGamesSearch kbCloseCombatSearch kbCloseCombat2 Version : :2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.