DOCUMENT:Q208611 06-AUG-2002 [homegame] TITLE :Urban Assault: Error Message While Installing Movie Player PRODUCT :Microsoft Home Games PROD/VER:WINDOWS:1.0 OPER/SYS: KEYWORDS:kberrmsg kbsetup kbimu msgame KbDirectX ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Urban Assault, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install Urban Assault, you may receive an error message similar to the following while Setup attempts to install the movie player: Rundll32 caused a Stack Fault in module Oleaut32.dll. When you click Close, the installation program continues to run. You may also receive this error message when you manually run the DirectX Media installation program (Dxmedia.exe) from the Urban Assault CD-ROM. CAUSE ===== This behavior can occur if outdated ActiveMovie, DirectShow, or DirectX Media files are installed on your computer. RESOLUTION ========== To resolve this issue, remove the outdated ActiveMovie, DirectShow, or DirectX Media files, and then reinstall DirectX Media from the Urban Assault CD-ROM. To do this, follow these steps: 1. Verify that Windows Explorer is configured to show all files. To do this, follow these steps: a. Double-click the My Computer icon on the desktop. b. On the View menu, click Options or Folder Options. c. On the View tab, click Show All Files, and then click OK. 2. Click Start, point to Find, and then click Files Or Folders. 3. In the Named box, type "actmovie.exe amovie.ocx quartz.dll" (without the quotation marks), and then click Find Now. 4. In the list of found files, right-click the Actmovie.exe file, and then click Delete. When you are prompted to confirm the file deletion, click Yes. Repeat this step to delete all copies of the Actmovie.exe, Amovie.ocx, and Quartz.dll files in the list of found files. 5. Close the "Find: Files Named Actmovie.exe Amovie.ocx Quartz.dll" window. 6. Insert the Urban Assault CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent the program from starting automatically. 7. Click Start, and then click Run. 8. In the Open box, type the following line, and then click OK :\Directx\Dxmedia\Dxmedia.exe where is the drive letter of the CD-ROM drive that contains the Urban Assault CD-ROM. 9. Follow the instructions on the screen to reinstall DirectX Media. STATUS ====== Microsoft has confirmed that this is a problem in Microsoft Urban Assault, version 1.0. MORE INFORMATION ================ To install Urban Assault without installing DirectX Media, follow these steps: 1. Insert the Urban Assault CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent the program from starting automatically. 2. Click Start, and then click Run. 3. In the Open box, type the following line, and then click OK :\Setup.exe /skipdxm where is the drive letter of the CD-ROM drive that contains the Urban Assault CD-ROM. 4. Follow the instructions on the screen to install Urban Assault. DirectX Media is a family of application programming interfaces (APIs) and controls for multimedia that provides rich support for interaction and integration of different media types for the development of online and digital media authoring applications. Additional query words: 1.00 msgame ua ====================================================================== Keywords : kberrmsg kbsetup kbimu msgame KbDirectX Technology : kbGamesSearch kbUrbanAssault Version : WINDOWS:1.0 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.