DOCUMENT:Q217892 10-JUN-2002 [homegame] TITLE :DirectX Err Msg: Problem Getting Extra Display Info at Step 3... PRODUCT :Microsoft Home Games PROD/VER::1.0,2.0 OPER/SYS: KEYWORDS:kbdisplay kbenv kberrmsg kbimu msgame KbDirectX ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Age of Empires, version 1.0 - Microsoft Age of Empires Expansion: The Rise of Rome, version 1.0 - Microsoft Baseball 3D, version 1.0 - Microsoft CART Precision Racing, version 1.0 - Microsoft Close Combat III: The Russian Front - Microsoft Close Combat: A Bridge Too Far, version 2.0 - Microsoft Combat Flight Simulator: WWII Europe Series, version 1.0 - Microsoft Deadly Tide for Windows 1.0 - Microsoft Flight Simulator 98 - Microsoft Golf 1998 Edition, version 1.0 - Microsoft Golf 1999 Edition, version 1.0 - Microsoft Monster Truck Madness, version 1.0 - Microsoft Monster Truck Madness 2, version 2.0 - Microsoft Motocross Madness, version 1.0 - Microsoft Outwars, version 1.0 - Microsoft Pinball Arcade, version 1.0 - Microsoft Return of Arcade for Windows, version 1.0 - Microsoft Revenge of Arcade, version 1.0 - Microsoft Urban Assault, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start any of the Microsoft programs listed at the beginning of this article, you may receive the following error message: Problem getting extra display info at Step 3 for Direct Draw Code=0x887600de CAUSE ===== This behavior can occur if the video driver for your video adapter is outdated. RESOLUTION ========== To resolve this issue, contact your video adapter manufacturer to inquire about how to obtain and install the latest version of the video driver for your video adapter. For more information about how to contact your video adapter manufacturer, please see the following articles in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z Additional query words: msgame direct-x ddraw dx6 dx6.1 ====================================================================== Keywords : kbdisplay kbenv kberrmsg kbimu msgame KbDirectX Technology : kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbAOE kbGamesSearch kbFlightSimSearch kbArcadeRet kbArcadeRev kbZNotKeyword kbGolf98 kbGolf99 kbGolfSearch kbPinballArc kbArcadeSearch kbMotocrossSearch kbOutwarsSearch kbOutwars kbCloseCombatSearch kbCARTRacingSearch kbBaseballSearch kbMonsterTMSearch kbAOESearch kbMonsterTM kbZNotKeyword3 kbUrbanAssault kbMonsterTM2 kbAOEExpRome kbCloseCombat2 kbCloseCombat3 kbCombatFlightSim kbCombatFlightSimSearch kbFlightSim98 kbMotocrossM kbBaseBall3D kbCARTRacing kbDeadlyTide kbSimSearch Version : :1.0,2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.