DOCUMENT:Q221825 09-MAY-1999 [homegame] TITLE :Return or Revenge of Arcade: Game Hangs or Quits Unexpectedly PRODUCT :Microsoft Home Games PROD/VER:WINDOWS:1.0 OPER/SYS: KEYWORDS:kbenv kbimu msgame KbDirectX ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Return of Arcade for Windows, version 1.0 - Microsoft Revenge of Arcade, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you play a game in Microsoft Return of Arcade or Microsoft Revenge of Arcade, you may experience either of the following symptoms: - The game may stop responding (hang). - The game may quit unexpectedly and you may be returned to the Windows desktop. CAUSE ===== This behavior can occur if your computer is unable to initialize DirectSound. RESOLUTION ========== To work around this issue, configure the Game Compatible Device to be the preferred audio playback device. To do this, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Multimedia. 3. Click the Audio tab. 4. Under Playback, click Game Compatible Device in the Preferred Device box. NOTE: The Game Compatible Device may not be listed in the Preferred Device box. 5. Click OK, and then close Control Panel. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ You may also be able to work around this issue on a Microsoft Windows 98-based computer by disabling audio hardware acceleration. To do this, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Multimedia. 3. Click the Audio tab. 4. Under Playback, click Advanced Properties. 5. On the Performance tab, move the Hardware Acceleration slider all the way to the left (the None position). 6. Click OK, click OK again, and then close Control Panel. Additional query words: 1.00 msgame roa rvoa ====================================================================== Keywords : kbenv kbimu msgame KbDirectX Technology : kbGamesSearch kbArcadeRet kbArcadeRev kbArcadeSearch kbZNotKeyword3 Version : WINDOWS:1.0 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.