DOCUMENT:Q232340 30-MAY-2002 [homegame] TITLE :Zone Err Msg: Failed to Download PRODUCT :Microsoft Home Games PROD/VER:: OPER/SYS: KEYWORDS:kberrmsg kbimu msgamekbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Zone.com ------------------------------------------------------------------------------- SYMPTOMS ======== While the Zone is downloading new software, you may receive one of the following error messages: Failed to download http://fdl.msn.com/zone/dir/filename where dir is the name of a subdirectory in the zone directory. and where filename is the name of an Zone file. When you click OK, you may receive the following error message: ZSetup was started, but rejected the component data. Please verify that your Zone installation is valid. CAUSE ===== This behavior can occur if any of the following conditions are true: - You are using outdated Zone Web pages. - Certain Zone data files are missing or damaged. - The Hosts file on your computer contains an incorrect or outdated entry for fdl.msn.com. - Conditions on the Internet temporarily prevent you from downloading the new files. - You are using America Online's (AOL's) Parental Controls feature. - You connect to the Internet through a proxy server or firewall. - The Zone.com game room or lobby you are connecting to is not accessing the correct files. - The Zone software is not installed properly. RESOLUTION ========== To resolve this issue, use the following methods in the order in which they are presented. If the issue continues to occur, proceed to the next method. Join a Different Game Room or Lobby ----------------------------------- If the game you are play has multiple game rooms or lobbies, try joining a different one. Ensure That You Are Using the Latest Zone Web Pages --------------------------------------------------- To ensure that you are using the latest Zone Web pages, empty the Temporary Internet Files folder on your computer. For additional information about how to empty the Temporary Internet Files folder on your computer, click the article number below to view the article in the Microsoft Knowledge Base: Q310731 Zone: Error Message When You Attempt to Connect to a Secure Zone Web Page: The Page Cannot Be Displayed Remove and Reinstall the Zone.zat File and the Zsetup Folder ------------------------------------------------------------ To remove and reinstall the Zone.zat file and the Zsetup folder: 1. Click Start, point to Find, and then click Files Or Folders. 2. In the Named box, type "zone.za?"zsetup"" (without the quotation marks). 3. In the Look In box, click My Computer, and then click Find Now. 4. On the Edit menu, click Select All. 5. On the File menu, click Delete. When you receive a prompt to confirm the file deletion, click Yes. NOTE: By default, this file is located in the following folder: C:\Program Files\MSN Gaming Zone 6. Close the "Find: Files Named Zone.za? "Zsetup"" window. 7. To reinstall the Zone.zat file and the ZSetup folder, connect to Zone.com at the following Web site: http://zone.msn.com The missing files are installed automatically the next time you connect to a game room. Remove Outdated fdl.msn.com Entries in Your Hosts File ------------------------------------------------------ For additional information about how to remove outdated fdl.msn.com entries from your Hosts file, click the article number below to view the article in the Microsoft Knowledge Base: Q221125 Cannot Connect to the Zone Servers Reconnect to the Zone at a Later Time ------------------------------------- If the issue continues to occur, disconnect from the Zone and attempt to reconnect at a later time. Many files on the Zone are updated frequently. However, older Zone files may be cached on servers throughout the Internet. As a result, it may take up to several hours for the new Zone files to replace the cached files. Adjust the Parental Controls Settings ------------------------------------- To resolve this issue, configure the AOL Parental Controls Web Control component to allow access to the Zone: 1. On the My AOL button, click Parental Controls. 2. Click Set Parental Controls. 3. In the Edit controls for box, click the account you want to change. 4. Click Web Control. 5. Click Access all Web Sites (recommended for adults only). 6. Click Save, and then click OK. 7. Close the Parental Controls windows. Configure the Proxy Server -------------------------- For additional information how to configure a proxy server for use with the Zone, click the article number below to view the article in the Microsoft Knowledge Base: Q159031 Zone: Connecting to the Zone Through a Firewall or Proxy Server Clear the 'Use a Proxy Server' Checkbox --------------------------------------- To clear the Use a Proxy Server checkbox, follow the steps appropriate to your version of Internet Explorer: Internet Explorer 5.0 1. On the Tools menu in Internet Explorer, click Internet Options. 2. On the Connection tab then click Lan Settings. 3. Click to clear the Use a proxy server check box, and then click OK. Internet Explorer 4.0 1. On the Tools menu in Internet Explorer, click Internet Options. 2. Click the Connection tab then click Lan Settings. 3. Click to clear the Use a proxy server check box, and then click OK. Remove and Reinstall Zone ------------------------- To remove and reinstall the Zone software: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. Click the Install/Uninstall tab. Click Microsoft Zone.com, and then click Add/Remove. 4. Follow the instructions on the screen to remove the Zone. 5. Remove the Zone Heartbeat ActiveX control or plug-in. For additional information about how to do this, click the article number below to view the article in the Microsoft Knowledge Base: Q225041 Zone: How to Remove the Heartbeat ActiveX Control 6. Connect to the following Zone Web site: http://zone.msn.com The first time you connect to the Zone Web site, the Zone automatically installs the basic Zone software. Additional software is installed when you visit game rooms and chat rooms. Copy Zone Files From Another Computer ------------------------------------- Copy the file(s) referenced in the message from another computer that has downloaded them successfully: 1. On another PC, click Start, click Find, and then click Files or Folders. 2. Type the file name in the Named box. 3. In the Look In box, click to select My Computer. 4. Click Find Now. 5. Insert a floppy disk into drive A. 6. Right-click the file(s), and then click "Send To 3 1/2 Floppy (A)". 7. Stretch the In Folder column to see the whole folder name, until '...' is no longer visible. Write the folder name(s) down. 8. Insert the floppy into the PC that received the message. 9. Right-click My Comptuer, and then click Explore. 10. Click "3 1/2 Floppy (A)". 11. Right click the File(s), then click Copy. 12. Click the plus signs (+) to the left of the hard disks and folders to navigate to the folder name(s) you wrote down in step 7. 13. Click the yellow folder for the name. 14. From the Edit menu, click Paste. Additional query words: msgame igz msngz master.dat zone.dat Asherons Call ====================================================================== Keywords : kberrmsg kbimu msgame kbfaq Technology : kbGamesSearch kbMSNSearch kbZone Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.