DOCUMENT:Q240952 06-AUG-2002 [homegame] TITLE :Zone Err Msg: Zone Setup Failed to Copy Itself to... PRODUCT :Microsoft Home Games PROD/VER:: OPER/SYS: KEYWORDS:kberrmsg kbfile kbsetup igz kbimu msgamekbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Zone.com ------------------------------------------------------------------------------- SYMPTOMS ======== When you connect to the Zone and the Zone attempts to download new software, you may receive the following error message Your computer is trying to update your Zone files, but is receiving old stored files from your ISP or network. Wait for your ISP or network to update their files and try again later. When you click Details, the DownloadedVersion= line may be blank. When you click OK, you may receive the following error message: Zone Setup failed to copy itself to . where is the path to the folder to which the Zone software is being installed. If you attempt to connect to the Zone a second time, you may receive only the second error message listed in the Symptoms section of this article. CAUSE ===== This behavior can occur if the Zone Setup information on your hard disk is damaged. The Zone Setup information stored on your hard disk is used to download and install new Zone files. RESOLUTION ========== To resolve this issue, use the following methods in the order in which they are presented. After you complete each method, test to see if the issue is resolved. If the issue continues to occur, proceed to the next method. Restore the Setup Information Used to Install the Zone Files ------------------------------------------------------------ To restore the Setup information used to install the Zone files: 1. Download the Zone_dat.exe file from the Microsoft Download Center and save it to the Windows desktop. The following file is available for download from the Microsoft Download Center: Zone_dat.exe (http://download.microsoft.com/download/msngamezone/Utility/1/WIN98/EN-US/Zone_dat.exe) Release Date: May-05-1999 For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on secure servers that prevent any unauthorized changes to the file. 2. Double-click the Zone_dat.exe file you downloaded and saved on the Windows desktop, click Yes, and then click OK. NOTE: This program deletes the stored Setup information used to install the Zone files. 3. To restore the Setup information used to install the Zone files, connect to the following Zone Web site: http://zone.msn.com Remove and Reinstall the Zone ----------------------------- To remove and reinstall the Zone: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. On the Install/Uninstall tab, click Microsoft Zone.com, and then click Add/Remove. 4. Follow the instructions on the screen to remove the Zone. 5. Connect to the following Zone Web site: http://zone.msn.com The first time you connect to the Zone Web site, the Zone automatically installs the basic Zone software. Additional software is installed when you visit game rooms and chat rooms. For additional information about how to remove and reinstall the Zone software, click the article number below to view the article in the Microsoft Knowledge Base: Q186161 Zone: How to Remove and Reinstall the Zone Software Additional query words: msngz igz installation installs ====================================================================== Keywords : kberrmsg kbfile kbsetup igz kbimu msgame kbfaq Technology : kbGamesSearch kbMSNSearch kbZone Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.