DOCUMENT:Q241200 30-MAY-2002 [homegame] TITLE :Zone Error Message: Failed to Start ZProxy or ZoneClient PRODUCT :Microsoft Home Games PROD/VER:: OPER/SYS: KEYWORDS:kberrmsg kbsetup kbimu msgamekbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Zone.com ------------------------------------------------------------------------------- SYMPTOMS ======== When you connect to a Web page on the Zone, you may receive the following error message: Failed to start ZProxy. -or- Failed to start ZoneClient. CAUSE ===== This behavior occurs if the installation of the Zone software did not finish successfully. RESOLUTION ========== To resolve this issue, use the following methods in the order in which they are presented. Remove the Heartbeat ActiveX Control from Your Computer ------------------------------------------------------- For information about how to remove the Heartbeat ActiveX Control from your computer, please see the following article in the Microsoft Knowledge Base: Q225041 Zone: How to Remove the Heartbeat ActiveX Control After removing the ActiveX Control, visit the following Zone.com Web site to reinstall the Zone software: http://zone.msn.com/services/install.asp Remove the ZoneProxy and ZoneClient Files ----------------------------------------- Remove the ZoneProxy file from your computer to allow Zone.com to automatically install and register a new copy: 1. Click Start, point to Find, and then click "Files or Folders." 2. In the Named box, type "zproxy.exe, zone.exe" (without the quotation marks). 3. In the "Look in" box, click My Computer, and then click Find Now. 4. In the list of found files, right-click the files, click Delete, and then click Yes. NOTE: By default, the Zproxy.exe file is located in the following folder: :\Program Files\MSN Gaming Zone where is the drive letter of the hard disk on which Microsoft Windows is installed. 5. Connect to the Zone to automatically install and register a new copy of the Zproxy.exe file. If the issue continues to occur, proceed to the next method. Remove and Reinstall the Zone Software -------------------------------------- To remove and reinstall the Zone software: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. On the Install/Uninstall tab, click MSN Gaming Zone, and then click Add/Remove. 4. Follow the instructions on the screen to remove the Zone software. Additional query words: msgame igz msngz ====================================================================== Keywords : kberrmsg kbsetup kbimu msgame kbfaq Technology : kbGamesSearch kbMSNSearch kbZone Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.