DOCUMENT:Q241990 30-MAY-2002 [homegame] TITLE :Zone: Getting Started Page Loads When You Click Game Rooms Link PRODUCT :Microsoft Home Games PROD/VER:: OPER/SYS: KEYWORDS:kbenv kbimu msgamekbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Zone.com ------------------------------------------------------------------------------- SYMPTOMS ======== When you click the Game Rooms link on Zone, the Getting Started page may load instead. CAUSE ===== This behavior can occur if any of the following conditions are true: - The system date on your computer is not properly set. - Your computer is not configured to accept cookies. - The security level for your browser is set too high. RESOLUTION ========== To resolve this issue, verify that the system date on your computer is properly set: 1. Click Start, point to Settings, then click Control Panel. 2. Double-click Date/Time. 3. If necessary, change the system date and time to the current date and time. 4. Close Control Panel. If the issue continues to occur, configure your Web browser to automatically accept cookies. To do this, follow the appropriate steps for your Web browser. Internet Explorer 5.0 --------------------- 1. On the Tools menu, click Internet Options. 2. Click the Security tab. 3. Click Internet, and then click Default Level. 4. Click OK. If the issue continues to occur, follow these steps: 1. On the Tools menu in Internet Explorer, click Internet Options. 2. Click the Security tab. 3. Click Internet, and then click Custom Level. 4. Under Allow Per-Session Cookies (Not Stored), click Enable. 5. Under "Allow cookies that are stored on your computer," click Enable. 6. Click OK, and then click Yes. 7. Click OK. Internet Explorer 4.x --------------------- 1. On the View menu in Internet Explorer, click Internet Options. 2. Click the Advanced tab. 3. Scroll down to the Security section. 4. Under Cookies, click Always Accept Cookies. 5. Click OK. Netscape Navigator 6.0 or Later ------------------------------- 1. On the Edit menu, click Preferences. 2. In the Category window, double-click Privacy and Security. 3. Click Cookies. 4. Click Enable all cookies. 5. Click to clear the "Warn me before storing a cookie" check box. 6. Click OK. Additional query words: msgame igz msngz ie4 ie5 ====================================================================== Keywords : kbenv kbimu msgame kbfaq Technology : kbGamesSearch kbMSNSearch kbZone Version : : Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.