DOCUMENT:Q242514 12-JUN-2001 [homegame] TITLE :AoE II: You Can Hear Sounds but Cannot See the Opening Movie PRODUCT :Microsoft Home Games PROD/VER:WINDOWS:2.0 OPER/SYS: KEYWORDS:kb3rdparty kbdisplay kbenv kbimu msgame ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Age of Empires II: The Age of Kings, version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start Age of Empires II: The Age of Kings, you may be unable to see the opening movie. However, you may be able to hear the sounds in the opening movie. CAUSE ===== This behavior can occur if the following conditions are true: - A Hercules Terminator Beast video adapter is installed in your computer. - An outdated video driver for your Hercules Terminator Beast video adapter is installed on your computer. RESOLUTION ========== To resolve this issue, download and install the latest version of the Hercules Terminator Beast video driver from the following Hercules Web site: http://www.hercules.com MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. Additional query words: 2.00 aoe2 aok msgame black blank screen ====================================================================== Keywords : kb3rdparty kbdisplay kbenv kbimu msgame Technology : kbHomeProdSearch kbGamesSearch kbAOESearch kbAOE2Kings Version : WINDOWS:2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.