DOCUMENT:Q164854 30-APR-1999 [exchange] TITLE :XADM: Cannot Remotely Administer IMC or MSMCON on WinNT 4.0 PRODUCT :Microsoft Exchange PROD/VER:4.0 OPER/SYS: KEYWORDS:kbusage ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you have computer running Windows NT 4.0, a Microsoft Exchange Server 4.0 or 4.0a computer with Internet Mail Connector (IMC) on it, and connect with a remote admin to the server, when you click on the Connections\Internet Mail Connector to display its properties, you receive the following message: Error message: Internet Mail Connector The data to be configured could not be loaded No information is loaded and clicking on every tab leads to the error: Internet Mail Connector: An error occurred while saving the changes to your settings This occurs with the correct admin rights configured on the site and on configuration in Microsoft Exchange. You receive the following error message when attempting to modify the MSMail Connector: The MSMail Connector Registry Key System\CurrentControlSet\Services\MSExchangeMSMI\Parameters\Admin could not be opened because the Registry Security is not set up correctly. You will not be able to view all the property sheets because the MSMail Connector could not initialize completely. CAUSE ===== The admin account that is used in the remote admin is not a Windows NT administrator on the Microsoft Exchange 4.0 server. By default, nobody but a Windows NT Administrator can access remote registries in Windows NT version 4.0. This is a change from Windows NT version 3.51, where everyone had full access to remote registries. Because some Microsoft Exchange components use the registry, Microsoft Exchange Administrators cannot administer some components of remote Microsoft Exchange servers unless they are also Windows NT Administrators. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Microsoft Exchange Server setup and System Attendant will now change the registry keys that a Microsoft Exchange Administrator needs write access to and grant that user read/write permission. ====================================================================== Keywords : kbusage Technology : kbExchangeSearch kbExchange400 kbZNotKeyword2 Version : 4.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.