DOCUMENT:Q242870 12-JUN-2001 [homegame] TITLE :AoE II: Hangs, Quits Unexpectedly, or "Invalid Page Fault" PRODUCT :Microsoft Home Games PROD/VER::2.0 OPER/SYS: KEYWORDS:kb3rdparty kbdisplay kbimu msgame ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Age of Empires II: The Age of Kings, version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you play Age of Empires II: The Age of Kings, you may experience any of the following symptoms: - The computer may stop responding. - The game may quit unexpectedly. - You may receive an "invalid page fault" error message. CAUSE ===== This behavior can occur if a Diamond Monster Fusion video adapter is installed in your computer, and either of the following conditions are true: - You need to install an updated version of the video driver for your video adapter. - You need to update the video BIOS for your video adapter. RESOLUTION ========== To resolve this issue, download and install the latest versions of the video driver and the video BIOS for your Diamond Monster Fusion video adapter from the following Diamond Multimedia Web site: http://www.diamondmm.com MORE INFORMATION ================ To identify the manufacturer and model of your video adapter: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. 3. If you are using a Microsoft Windows 95-based or Microsoft Windows 98-based computer, click the Device Manager tab. If you are using a Microsoft Windows 2000-based computer, click the Hardware tab, and then click Device Manager. 4. Click the plus sign (+) next to "Display adapters" to expand the branch. 5. Under the "Display adapters" branch, note the manufacturer and model of your video adapter, and then click OK. 6. Close all open windows on the desktop. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. Additional query words: 2.00 aoe2 aok msgame crash freeze closes ====================================================================== Keywords : kb3rdparty kbdisplay kbimu msgame Technology : kbHomeProdSearch kbGamesSearch kbAOESearch kbAOE2Kings Version : :2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.